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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in overseeing large-scale technical projects, implementing comprehensive operational strategies, coordinating system enhancements, and providing training to end-users. Highly adept in reviewing and troubleshooting technical issues in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies



         IT Support Management



         ITIL/PMO Processes

         Hardware/Software Monitoring

         Strategy Development

         Change Management

         System Performance Monitoring

         Server Management

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

Sears holdings Corporation 2007-Present

Technologist/Lead Systems Engineer

  Directly manage technical and administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency

  Utilize superior communication abilities in order to maintain positive rapport with vendors, System Architects, and members of executive management in addition to identifying business requirements

  Design and implement streamlined processes focused on server lifecycle management, server standards, builds, base monitors, custom monitors, performance metrics, server maintenance, server patching, alert notification, escalation, automate server/software recovery, and server decommission

  Instrumental in the build and implementation of two complex System Center Operations Manager environments which are used to monitor over 3,000 servers along with overseeing large-scale system conversations and tool enhancements

  Monitor approximately 8,000 distributed servers, generate server performance reports, complete capacity planning, and develop technical documentation (user guides, wiki pages, etc )


Valcom Professional Computer Center, Inc. 1998-2007

Network Engineer II

  Guided daily technical logistics which included overseeing system backups/restoration, handling access management, and troubleshooting complex network issues

  Acted as Project Leader for a hardware/software pilot project, played a lead role in a call center relocation project, and provided end-users with help desk support

  Coordinated technical training for staff members, provided 24/7 technical support, and maintained positive relationships with both internal and external clients




Bachelor of Science, IT-Business (E-Business), University of Phoenix, Troy, MI

Network and Internet Support Professional Diploma (Honors), Institute of Computer Studies, Mississauga Ontario, Canada

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