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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in overseeing large-scale technical projects, implementing comprehensive operational strategies, coordinating system enhancements, and providing training to end-users. Highly adept in reviewing and troubleshooting technical issues in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
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IT Support Management Training/Coaching Windows/Linux ITIL/PMO Processes |
Hardware/Software Monitoring Strategy Development Change Management System Performance Monitoring |
Server Management Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
Sears holdings Corporation 2007-Present
Technologist/Lead Systems Engineer
Directly manage technical and administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency
Utilize superior communication abilities in order to maintain positive rapport with vendors, System Architects, and members of executive management in addition to identifying business requirements
Design and implement streamlined processes focused on server lifecycle management, server standards, builds, base monitors, custom monitors, performance metrics, server maintenance, server patching, alert notification, escalation, automate server/software recovery, and server decommission
Instrumental in the build and implementation of two complex System Center Operations Manager environments which are used to monitor over 3,000 servers along with overseeing large-scale system conversations and tool enhancements
Monitor approximately 8,000 distributed servers, generate server performance reports, complete capacity planning, and develop technical documentation (user guides, wiki pages, etc )
Valcom Professional Computer Center, Inc. 1998-2007
Network Engineer II
Guided daily technical logistics which included overseeing system backups/restoration, handling access management, and troubleshooting complex network issues
Acted as Project Leader for a hardware/software pilot project, played a lead role in a call center relocation project, and provided end-users with help desk support
Coordinated technical training for staff members, provided 24/7 technical support, and maintained positive relationships with both internal and external clients
Education
Bachelor of Science, IT-Business (E-Business), University of Phoenix, Troy, MI
Network and Internet Support Professional Diploma (Honors), Institute of Computer Studies, Mississauga Ontario, Canada
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