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Key Contributor and Effective Leader with several years of experience in project management roles within fast-paced and high-stress environments within a variety of industries. Experienced in leading cross-functional project teams, creating technical documentation, devising project timelines, and performing in-depth testing. Equipped with a significant ability to leverage skills in project management in order to introduce new tools for cost/time savings and efficiency improvements.
User Acceptance Analysis
Product Release Management
Complex Problem Solving
Directly manage day-to-day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Supervise cross-functional teams which requires providing individualized coaching/feedback along with monitoring change/release activities, and coordinating new project initiation
Play a lead role in creating technical project documents such as case videos, UAT coordination documents, and project close out paperwork
Manage contracted service projects which include identifying project budgets, defining project schedules, monitoring performance, and ensuring quality requirements are met
Handled both technical and logistical tasks which included maintaining responsibility for 6 projects, over 30 resources, and $10 million in assets
Supervised a cross-functional team which consisted of Project Managers, Business Analysts, Development Teams, and Testing Teams
Successfully handled all aspects of the product life cycle which included developing project plans, developing budget reports, creating product roadmaps, and leading weekly meetings
Utilized superior communication and interpersonal abilities in order to build positive rapport with clients through the delivery of build status and project readiness
Coordinated project release planning which required prioritizing backlogged requirements, played a lead role in new system training, and oversaw performance/load testing
Directed offshore customer support teams, maintained a keen knowledge of clinical trial software, handled risk management tasks, and played a lead role in complex database migrations
Reviewed and selected project specific vendors, implemented streamlined software, oversaw SOX audits, and created detailed disaster recovery plans
Played a lead role in handling technical and testing functions within an organization which was focused on completing a North Carolina State Medicaid project
Designed and implemented test plans for an internal module, devised test cases/execution records, monitored interface functionality, and tracked test case creation time vs. planned time
Coordinated weekly project status meetings with the development team, escalated defects and coordinated fixes, and created weekly test execution status reports
Utilized superior technical acumen in order to complete testing and configuration of a unified communications audit tool
Worked closely with technical tools which included; switches, routers, IP phones, CUCM, CUCC, CVP, GateKeeper, CVPGateway, VXML Gateway, and CVPAppServer
Acted as Project Manager/Development Lead which required managing project change and configuration, performing usage analysis, and defining project requirements
Played an instrumental role in analyzing product features in order to successfully merge features within various products
Coordinated several continuous service improvement projects which required maintaining strong relationships with both CCMDB and Maximo teams
Development Lead, Nightly Process, Network Components (2002)
Lead Developer, Discover*E, Verizon (2000-2002)
Lead Developer, Spectrum Health Care (1999-2000)
Lead Developer, UPT Service Support System (1999)
Languages: Java, C++, C, Perl, Ada, Cobol, Prolog, SQL, PL/SQL
Gui: AWT, Java Swing
Distributed Computing: RMI, CORBA, EJB
Development Tools: VisualAge, JBuilder3.0, VisualCafe, Visibroker, VJ++, WSAD, RAD, Eclipse, IBM Blueworks Live
Application Servers: IIS, WebLogic 6.0, WebSphere 3.5, WAS5.0/5.1/6.0
Databases/Tools: DB2, Oracle, MS-Access, SQL Server 2012/2008, CloudScape, JDBC, ODBC, OData, LotusNotes, PL/SQL, Acqua Data Studio, Facets, ServiceNow, CTMS, Big Data, NoSQL
Protocols//Standards: LDAP, TCP/IP, HTTP, HTTPS, FTP, ITIL
Security Systems: Tivoli Access Manager, WebSeal
Testing: JUnit, JTest, XDE Tester, Silk Central Test Mgr., SilkTest, WinRunner, LoadRunner, TestDirector, CMVC, WinCVS, RQM, JAWS11.0, TIMS, RFT, Snagit, JProbe Profiler, QTP
Agile Tools: Jira, CA Agile Central (Rally)
Version Control/Bug Tracking Tools: Visual Source Safe, Continous, WinCVS, CMVC, RQM, SVN, TFS
Virtual Software/Imaging/Cloud Services: VMWare Work Station, VMWare Esx Server, VWWare Player, VMWare Converter, Norton Ghost, AWS, Rackspace
Remote Access: Remote Desktop, VNC, SSH
Operating Systems: SCO Unix, AIX, HPUnix, RHL, Suse Linux, United Linux, OS400, Sun Solaris, Windows-NT, Windows (All Versions), Windows XP, and Windows 10
Microsoft Tools: Microsoft Office Suite, Visio, MS Project Professional, Project Server 2010, Sharepoint 2010, TFS, Active Directory
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in project management roles with experience in supervising cross-functional teams, devising project plans/timelines, managing budgets, and performing user acceptance testing. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and handling new system implementations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability educational background which includes a Master s Degree in Software Engineering and Project Management Professional designation.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Yyyyyy x. yyyyyy
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