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Yyyyyy x. yyyyyy

- 403 Oriole Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Office Administration Project Management


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 19 years providing high-performance technical customer service, sales support, service administration, and operations management in the telecommunications industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve operations and people-centric work issues even under stressful work conditions.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Strategic Planning Support

    Technical Sales Support

    Multiple Concurrent Project Management

    Systexxxxxx/Business Needs Analysis

    Project Budget Management

    Project Documentation

    Post-Implementation Support

    Project Performance Review

    Productivity Improvement

    Technical Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff &Office Administration

    Staff Supervision & Training

    XXXXXX Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Verizon Business Telecommunications

Project Manager 2007 2013

    Ensured success in the installation of communication services covering Internet and Private IP - MPLS.

    Managed customer orders received from order processing & documentation to site installation, testing, and commissioning.

    Oversaw technical work and compliance with service standards in keeping orders on track to meet customer requested due date.

    Maintained current technical and market information for the sales organization. Updated customer on key milestones and dates via Spreadsheets and weekly Conference calls.


Implementation Manager 1997 2007

    Collaborated with Business customers to ensure successful installation and commissioning services covering local dial tone, long distance circuits, toll free internet, and private IP - MPLS.

    Managed end-to-end installation projects from customer order processing & documentation, to resource mobilization, and installation, testing, and commissioning.

    Coordinated all installation work with concerned departments to ensure seamless customer satisfaction

    Provided routine technical updates to customers, suppliers and management staff.





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