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Yyyyyy x. yyyyyy
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- 403 Oriole Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com |
Office Administration Project Management
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 19 years providing high-performance technical customer service, sales support, service administration, and operations management in the telecommunications industry.
Detail-oriented, analytical and methodical with critical thinking to resolve operations and people-centric work issues even under stressful work conditions.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Strategic Planning Support
Technical Sales Support
Multiple Concurrent Project Management
Systexxxxxx/Business Needs Analysis
Project Budget Management
Project Documentation
Post-Implementation Support
Project Performance Review
Productivity Improvement
Technical Service Support Administration
Process/Workflow Improvement
Continuous Quality Improvement
Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)
Inter-Office Coordination
Policies & Regulatory Compliance
Staff &Office Administration
Staff Supervision & Training
XXXXXX Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Verizon Business Telecommunications
Project Manager 2007 2013
Ensured success in the installation of communication services covering Internet and Private IP - MPLS.
Managed customer orders received from order processing & documentation to site installation, testing, and commissioning.
Oversaw technical work and compliance with service standards in keeping orders on track to meet customer requested due date.
Maintained current technical and market information for the sales organization. Updated customer on key milestones and dates via Spreadsheets and weekly Conference calls.
Implementation Manager 1997 2007
Collaborated with Business customers to ensure successful installation and commissioning services covering local dial tone, long distance circuits, toll free internet, and private IP - MPLS.
Managed end-to-end installation projects from customer order processing & documentation, to resource mobilization, and installation, testing, and commissioning.
Coordinated all installation work with concerned departments to ensure seamless customer satisfaction
Provided routine technical updates to customers, suppliers and management staff.
Education
HINDS COMMUNITY COLLEGE Ÿ Raymond, XXXXXX (1997-1999)
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