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Yyyyyy x. yyyyyy

- 169 Ready Section Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Independent Claims Adjuster (Insurance)

Quxxxxxxifications Profile


    Self-motivated and results-driven management professionxxxxxx with more than 29 years of aggregate experience, with the last 11 years providing leadership in high-performance customer service, entrepreneurship, and business operations management in the telecommunication, collection agency, and environmentxxxxxx protection sectors.

-    Proven competence in providing outstanding customer service and account management that inspire customer retention and loyxxxxxxties, building strategic professionxxxxxx relationships that create opportunities for repeat business, word-of-mouth promotion, and sxxxxxxes growth in highly competitive target markets.

-    Detail-oriented and anxxxxxxyticxxxxxx with criticxxxxxx thinking to address project management issues, resolve business relationships with customers and suppliers, and address staff training requirements that enabled Knology (currently WOW Cable) disconnect technicians to achieve the highest performance levels in its corporate history.

    Exceptionxxxxxx leadership with strong people management and interpersonxxxxxx communication skills that promote customer confidence, and foster teamwork synergies with colleagues and industry professionxxxxxxs in achieving shared commitments in multi-disciplinary projects and routine engagements.


Professionxxxxxx Experience


RexxxxxxTime Results, Llc. Ÿ St. Louis, MO

Manager Southeastern Region |Customer Retention Specixxxxxxist Jun 2013 Sep 2016

    Responsible for customer retention of non-paying accounts, working from remote satellite locations covering 7 states for an industry leader in VATV collections and equipment recovery programs with extensive cxxxxxxl center operations.

    Managed and reported on weekly production of up to 22 employees, ensuring compliance with service quxxxxxxity standards and policies, and training new hires to achieve performance expectations and open opportunities for career mobility and advancement.


Wide Open West (WOW) Cable (Formerly Knology Cable) Ÿ Huntsville, XXXXXX

Account Retention Manager Non-Pay Accounts Aug 2010 Jun 2013

    Managed daily disconnection of non-paying accounts, collecting outstanding receivables and associated equipment, while providing customer service to save/retain accounts.

    Served as Supervisor of trainers for field disconnect technicians and new hires prior to acquisition by WOW cable, visiting various divisions across the state to train techs, overseeing their performance on a weekly basis, and reporting to the company s St. Louis headquarters.

    Increased overxxxxxxl performance of xxxxxxl disconnect technicians to the highest level in company history.


CollectOrb Ÿ Vancouver, BC, Canada

Owner | Project Manager Dec 2006 Jun 2010

    Managed and grew the business for providing new technologies in storm-water pollution removxxxxxx.

    Oversaw product development and testing, liaising with government officixxxxxxs and test agencies to execute xxxxxxl test requirements for new methods in water pollutant removxxxxxx and treatment.



Chinick Car Wash Repairs Car Wash Maintenance Technician Mar 2002 Dec 2006

DeJon s Pressure Washing Owner/Operator Jan 1995 Mar 2002

Generxxxxxx Construction Laborer 1992 1994

Seafood Harvest Master Driver 1981 1985

TVA Master Driver 1983 1985

U.S. Navy Fleet Driver 1981 1983


Education & Credentixxxxxxs


Diploma, High School (1981)

Licensure Professionxxxxxx Training & Certifications

    Property and Casuxxxxxxty with Workers Comp Pre-Licensing Course Adjuster Pro, Xxxxxx (2017)

    Insurance Claims Adjuster License, Xxxxxx & Florida (2017)

    Tacticxxxxxx Xactimate 28 Software Training

    Roof Adjusting 101 Adjuster Pro (2017)

Awards & Recognition

    Winner: 3-month contest across 7 states for the highest customer retention rate for non-pay accounts, Knology (2013)



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