Well-educated professional seeking a challenging healthcare role as a Case Manager/Program Manager.

  Personable professional with a work history of consistently exceeding performance objectives.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.

  Proactively identified problems in a real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

Bachelor of Health and Sciences (BAS), Health and Human Performance, with minor in Psychology

Austin Peay State University Clarksville, TN

  Earned Dean s List honors for outstanding academic achievement.

  Major Coursework: Wellness Concept and Practice; Health Disparities; Gerontology; Nutrition Science and Application; Consumer Health; Epidemiology; Introduction to Disease; Developmental Psychology; Behavior Modification; and Social Psychology.

  CPR, First AID and AED Certified

  Completed Alzheimer/Dementia Training

  Completed BPS/CPI Training

Residential Support Staff, Arc of Montgomery Dec. 2011-Nov. 2013

  Conducted behavior observation and reporting and behavior intervention using BPS/CPI, and also implemented a behavior plan.

  Reviewed Individual Plan (IP) and followed up on medical appointments for program participants.

  Drafted an end-of-month report for the Developmental Disabilities Administration (DDA).

Mental Health Associate, Eastern State Hospital Dec. 2008-July 2011

  Collaborated effectively with health care professionals to implement a behavior plan.

  Provided outstanding nursing service by following a detailed care plan.

  Observed activities and generated detailed written reports.

Intern, Developmental Services of Dickson County Month Year-Month Year

  Shadowed the RN/Program Manager/Case Manager to learn best practices of operations.

  Served as a key liaison between health care professionals and citizens that were provided services.

  Using practical health systems to document encounters and meet Department of Intellectual and Developmental Disabilities (DIDD) requirements.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE).

As demonstrated in the accompanying resume, I am a personable professional with a work history of consistently exceeding performance objectives. I possess outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders. I have also proactively identified problems in a real time and implemented favorable solutions.

My experience includes serving on the Residential Support Staff at Arc of Montgomery, conducting behavior observation and reporting and behavior intervention using BPS/CPI, and also implementing a behavior plan. I

reviewed the Individual Plan (IP) and followed up on medical appointments for program participants. I also drafted an end-of-month report for the Developmental Disabilities Administration (DDA). Previously, as a Mental Health Associate at Eastern State Hospital, I collaborated effectively with health care professionals to implement a behavior plan. I also provided outstanding nursing service by following a detailed care plan and observed activities and generated detailed written reports.

I hold a Bachelor of Health and Sciences (BAS), Health and Human Performance, with minor in Psychology from Austin Peay State University. I earned Dean s List honors for outstanding academic achievement. I have also completed Alzheimer/Dementia Training, as well as BPS/CPI Training. Additionally, I am CPR, First AID and AED Certified.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx