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Key Contributor & Effective Leader with 18+ years of experience in supporting social services operations within fast-paced and high-stress medical and home healthcare environments. Significant experience in the social services field with an ability to manage complex patient cases, researching client medical information, and leading cross-functional teams. Equipped with a keen ability to improve internal operations and increase efficiency levels. Excel in creating strong relationships with clients, co-workers, and members of the community.
Social Service Management Training & Development Team Leadership Client Advocacy
Strategy Development Compliance Law Complex Problem Solving Policy Development
Home Health Case Management People/Performance Management Internal Communication
Direct day to day operations within a Group Adult Foster Care Home Care Program with a focus on increasing productivity and operational efficiency levels
Design and implement innovative operational strategies, maintain rapport with a group of over 1,700 individuals, and lead internal program referrals or applications
Work closely with various regulatory agencies in addition to supervising both administration and resident care staff members
Oversee the hiring and training of internal team members, provide individualized guidance to team members, and handle employee relations issues
Generate innovative marketing materials, manage chart audits, perform client in-home visitations, and act as a SharePoint Gatekeeper
Awarded 2017 PRSI Supervisor of the Year
Coordinated social service and admissions logistics within a home healthcare organization which centered on targeting potential residents and handling new resident intake
Explained various types of intake documentation to new residents such as agreements, social histories, care plans, discharge plans, MDS, and compliance requirements
Created detailed discharge plans and coached residents on discharge instructions, successfully resolve escalated operational issues, and reviewed medical charts
Supervised a team of weekend staff members which required providing mentorship and coaching along with creating schedules and ensuring appropriate staffing coverage
Facilitated internal program operations within the resident services department which included designing and implementing resident programs
Provided training of both new and existing staff members, oversaw annual fund-raising efforts, and handled advocacy/mediation as needed
Ensured that Section 504 ADA requirements were consistently met and educated others on service availability, application procedures, 504 ADA reasonable accommodation, and resident rights
Played a lead role in creating program grant applications which included a HUD Resident Service Coordinator Grant, HUD Safe Neighborhood Grant, HUD Drug Elimination Grant, MHFA Youth RAP Grants, Local Cultural Council Proposals, TAP Pilot Resident Initiatives, MIT Fellowship Proposals, Mayors SNYC Grants, HUD Neighborhood Networks Computer Learning Center Proposals, and Local Law Reinforcement Block Grants
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and social service program management roles with experience in managing resident admissions and/or discharges, ensure program compliance with regulatory standards, and implement program marketing strategies. In addition, I have a strong background in leading complex projects and maintaining positive rapport with both internal and external stakeholders.
To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a Master s Degree in Management with a Concentration in Healthcare from Cambridge College.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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