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Yyyyyy x. yyyyyy

Relocating to Juneau County, WI Region


W0000 xxxxxx xxxx , xxxx , xxxxx 00000


Sales ~ Customer Service ~ Management




  Offer numerous years of successful experience in telecommunications industry backed by valuable prior professional and academic background in customer-focused, service-oriented hospitality sector

  Recipient of numerous letters of commendation from both customers and managers in recognition of high-quality service performance

  Highly regarded by management and staff as an enthusiastic, supportive team player with a dynamic work ethic

  Successfully designed and tested software used throughout AT&T

  Expertise in consulting with customers to identify needs, presenting customized solutions and applying suggestive selling techniques towards generating new business, developing existing accounts, increasing revenue streams, boosting competitive market leveraging, and maximizing sales production

  Consistently deliver world-class service vital to ensuring satisfaction and building customer loyalty; adept in promptly defining, troubleshooting and resolving issues

  Excel in managing workflow to optimize productivity and efficiency in meeting aggressive timelines and performance goals

  Self-motivated professional equally effective in independent, leadership and collaborative roles


Professional Experience


Service Representative, AT&T-Pewaukee, WI 2001-Present

  Contribute industry expertise along with dynamic leadership skills toward collaborating with new managers and supporting staff in ensuring delivery of world-class service through comprehensive knowledge of company operations, processes and policies

  Proficiently manage inbound calls, establish accounts and process sales of new client services as well as troubleshoot and promptly resolve billing and service issues

  Drive sales production by effectively consulting to define needs and delivering customized solutions based on vast knowledge of telecommunication wireless, VOIP, television, and software products/services

  Optimize revenue channels through suggestive selling/upselling of products and services

  Actively build and maintain productive relationships with clients, industry representatives, management, and cross-functional team members


Prior background in Hospitality Industry; details on request





Bachelor in Hospitality/Tourism Management, University of Wisconsin-Stout

Graduated Cum Laude ~ Chancellor Award for Academic Excellence

Major GPA: 4.0 ~ Cumulative GPA: 3.0


Associate in Hospitality Management, Waukesha County Technical College-Pewaukee

Dean s List ~ Major GPA: 4.0 ~ Cumulative GPA: 2.7

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