Administrative Professional with extensive background and superior organizational skills seeking a Healthcare Office Operations assignment in a Hospital Labor/Delivery Room or in a Physician s Office

Full-Life-Cycle Project Management ~ Staff Leadership ~ Data Entry ~ Customer Service ~ HIPAA Compliance ~ Scheduling ~ Documentation ~ Process Improvement ~ Detail Orientation ~ Social Media Knowledge ~ Customer Service ~ Patient Support ~ Physician Assistance ~ 80 WPM Typing

  Over two decades of successful career background

  Certifications in Information Technology and Phlebotomy

  College-level coursework in Business Administration, Accounting, Office Administration and Communications

  Self-motivated and self-directed

  Adept in all facets of effective office management

United Secretary in Labor and Delivery, Baylor Scott and White at Centennial, Frisco, TX 2015 Present

         Expertly admit patients employing Cerner and QS Systems, in adherence to all hospital protocol requirements.

         Skillfully prepare all needed charts and, at time of patient discharge, enter relevant charges utilizing PBAR.

         Manage incoming telephone calls, responding quickly and addressing issues; also relay messages to staff personnel.

Unit Secretary, Labor and Delivery, Mother Frances Hospital, Tyler, TX Year - Year

         Recruited in 2000 to aid patients in admissions and registration.

         Successfully transferred doctor orders into QS and TDS systems.

         Administered patient charts including updating.

         Facilitated patient food orders and uploaded to computer system.

         Assumed responsibility for telephone communications and connecting calls to medical staff.

         Originated patient charting system ensuring proper sequencing and current documentation.

         Managed effective scheduling system for appointments and inquiries.

Secretary-Bookkeeper, Insul-Pane Window and Door Company, Tyler, TX 1980 2000

         Retained to direct office operations including oversight of staff of ten employees.

         Administered payroll distribution, developed outgoing correspondence and initiated reports for managers.

         Tasked with inventory control, office supply procurement, A/R, A/P, invoicing and administering charge-backs, discrepancies and reconciliations.

Tyler Junior College, Tyler, TX

Certifications in Computer, Travel Agent Operations and Phlebotomy, 1997

Also completed coursework in Business Administration, Communications, Accounting and Office Administration