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Global Operations Supply Chain Team-Building & Leadership

Fortune 100 Clients Product Development Business Restructuring

Cultivate and maintain cohesive supplier relationships worldwide built on reliability, quality, budget compliance, innovation, diversity, cross-functional collaboration, and responsiveness. Excel at closely monitoring contract performance for adherence to applicable laws, delivery schedules, payment terms, and reporting requirements. Constantly strive to maximize profitability, product integrity, cost control, and sustainability through polished forecasting, analytical, negotiating, P&L, training, and spend management expertise. Highly skilled at engaging with and managing people from a broad range of cultures and backgrounds. Adept at product launches and leading significant organizational change and transformations. Extremely well-versed in privacy/GDPR, PCPA regulations, and anti-bribery measures.

Selected Achievements:

         Successfully transitioned $80M in international revenue to outsourced companies over 48 days.

         Exhibited sharp communication skills as lead negotiator with vendors on strategic company spends ranging from $100K - $100M.

         Negotiated and secured real estate network product contract for Fortune 10 client with one of the world's most recognized brands and handled all associated training and technology requirements.

         Managed, coached, and inspired multi-national teams of between 20-30 personnel worldwide.

         Designed, implemented, and managed over 25 unique products and services to produce exceptional revenue results and profit margins; held with full accountability for associated training and all facets of supplier management.

         Orchestrated nine product launches to expand revenue by $3M including a global immigration service, concierge private-label service, and national property rental program.

The Zinc Files, Redmond, WA, 2014 Present

Principal Consultant, Business, Technology & Operations

         Spearhead full-scope business operations to provide high-impact competitive differentiators for clients in industries spanning corporate housing, logistics, global relocation, real estate, and immigration.

         Methodically assess project management approaches, SaaS installments, global supply chain, and existing client technologies to consistently deliver value-driven results.

         Drastically expedited bid response time from more than 24 hours to four hours by steering design, implementation, and QA of new global supplier bid model.

         Dramatically increased response times on pricing queries by 80% by standardizing and centralizing contract pricing across 15 service lines.

         Achieved 8-13% reduction in rates by conducting convincing negotiations to facilitate client s entry in a competitive APAC market.

         Designed reporting in Power BI and Looker to track and document supply chain and client services in real-time, vital to controlling expenses and meeting operational targets.

Continued ►

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Professional Experience continued

Brookfield Global Relocation Services, Vancouver, BC / Chicago, IL / Philadelphia PA, 1999 2014

Vice President Global Supply Chain Management, Vancouver, Canada/Philadelphia, PA (2007 2014)

         Steadily advanced through a series of promotions with Brookfield (formerly Prudential Real Estate And Relocation Services - PRERS) and most recently championed supply chain processes and lifecycles for three clients, with an emphasis on risk management, privacy, and anti-bribery protection.

         Directed, motivated, aligned, and supervised team dispersed across Hong Kong, China, Singapore, UK, USA, and Brazil in facilitating 72,000+ international transactions per year in more than 100 countries.

         Leveraged proficiency in risk management, strategic thinking, problem solving, and business analysis to increase margin by 9%.

         Conducted persuasive negotiations with key suppliers to deliver cost savings to global accounts.

         Delivered 5%+ savings for critical services such as immigration, corporate housing, and destination services in the last cycle by creating global RFPs on a three-year rotation with two major services out each year.

         Captured 92% supplier satisfaction scores after preparing comprehensive supplier scorecard methodology inclusive of KPIs, defect characteristics, scoring system, and SLAs to optimize performance management.

         Outsourced flagship services to providers in three countries with no service delivery disruptions for clients and guided seamless transition of major services from internal to external resources.

Director, Emerging Business, Vancouver, BC (2001 2007)

         Helmed new department created to support innovation and continued value, and to anticipate and respond to service/product needs for ongoing growth.

         Systematically evaluated services and plan to meet or exceed customer needs and revenue targets.

         Masterminded 360-degree marketing channel review, social strategy and alignment to brand vision/voice, directly impacting company reputation and credibility.

MBA, International Relations

University of Phoenix, Vancouver, BC

BA with Honors, Foreign Policy & International Relations

McMaster University, Hamilton, ON

Power BI Advanced User Reporting

Global Data Protection Regulation / GDPR certification seminars (ongoing)

Dynamics 365; Salesforce; Power BI; Looker; Microsoft Office Suite; Dow Jones & Factiva; Dun & Bradstreet

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[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently exploring career opportunities as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to excellent academic credentials, I offer a significant background in global supply chain operations and strategic planning, and a demonstrated track record of achieving defined revenue targets. I excel throughout the product management life cycle with considerable strengths in coordinating high successful product launches. I also possess strong talents in marshalling sales teams, customers, and suppliers to collectively meet or exceed international business development goals. Furthermore, my polished communication skills are central to delivering convincing business proposals, effectively responding to clients needs, and building lucrative and long-lasting business relationships.

As an influential addition to your team, you will find that I am well positioned to guide (INSERT NAME OF COMPANY) in not only attaining, but exceeding its goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

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