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Yyyyyy x. yyyyyy

500 East Lancaster Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operation. Equipped with an ability to manage operations within a variety of environments, diffuse escalated operational situations, and create innovative written content. Offer solid supervisory abilities with experience in managing large-scale events, supervising cross-functional teams, and implementing streamlined processes.

Key Competencies


Operations Management Team Leadership/Motivation Training/Coaching Self-Motivated

Project Management Content Creation Staff Development Internal Communication

Event Management/Planning Human Resources Management Strategy Alignment Strategy Development


Professional Experience

Self-Employed, Wayne, PA                                                                                                                                                              2011-Present

Divorce Coach

  Direct day to day operations within a successful organization focused on providing support, legal guidance, and counsel to women going through divorce

  Play a lead role in the coordination and management of an annual Divorce Resource Event which requires collaborating with the Women s Resource Center along with various community resource agencies

  Manage large-scale divorce education programs, write articles for various blogs (; Huffington Post), and act as a subject matter expert within the community in regards to divorce


Blue Cross Blue Shield of Massachusetts, Quincy, MA                                                                                                        2002-2011

Communications/Talent Management Consultant

Service Integration Specialist

  Support communication, recruiting, and service integration functions within the organization which included creating internal communication content and submitting articles to executive leadership

  Identified customer needs and created appropriate business updates, facilitated internal staff training, and played an instrumental role in the creation of leadership training modules

  Acted as a member of the BlueCrew Leadership Council which focused on leading community service programs, executed community event campaigns, and developed strategies to increase community member participation

  Coordinated internal focus groups with Customer Service Representatives which resulted in increased customer service quality levels and overall satisfaction

  Awarded the Most Valuable Peer award in 2008 due to exceptional leadership abilities


Additional Professional Experience Includes: Technology Instructor/Systems Administrator, South Boston Neighborhood House (1998-2001)

Education & Volunteer Experience


Certified Professional Coach, International Coach Academy

M.Ed., Technology, Lesley University, Cambridge, MA

Bachelor of Science, Accounting, Drexel University, Philadelphia, PA


Volunteer/Co-Founder/National Trainer

National Charity League, Blue Hills Chapter, 2002-Present


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