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Yyyyyy x. yyyyyy
500 East Lancaster Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operation. Equipped with an ability to manage operations within a variety of environments, diffuse escalated operational situations, and create innovative written content. Offer solid supervisory abilities with experience in managing large-scale events, supervising cross-functional teams, and implementing streamlined processes.
Key Competencies
Operations Management Team Leadership/Motivation Training/Coaching Self-Motivated
Project Management Content Creation Staff Development Internal Communication
Event Management/Planning Human Resources Management Strategy Alignment Strategy Development
Professional Experience
Self-Employed, Wayne, PA 2011-Present
Divorce Coach
Direct day to day operations within a successful organization focused on providing support, legal guidance, and counsel to women going through divorce
Play a lead role in the coordination and management of an annual Divorce Resource Event which requires collaborating with the Women s Resource Center along with various community resource agencies
Manage large-scale divorce education programs, write articles for various blogs (FamilyAffairs.com; Huffington Post), and act as a subject matter expert within the community in regards to divorce
Blue Cross Blue Shield of Massachusetts, Quincy, MA 2002-2011
Communications/Talent Management Consultant
Service Integration Specialist
Support communication, recruiting, and service integration functions within the organization which included creating internal communication content and submitting articles to executive leadership
Identified customer needs and created appropriate business updates, facilitated internal staff training, and played an instrumental role in the creation of leadership training modules
Acted as a member of the BlueCrew Leadership Council which focused on leading community service programs, executed community event campaigns, and developed strategies to increase community member participation
Coordinated internal focus groups with Customer Service Representatives which resulted in increased customer service quality levels and overall satisfaction
Awarded the Most Valuable Peer award in 2008 due to exceptional leadership abilities
Additional Professional Experience Includes: Technology Instructor/Systems Administrator, South Boston Neighborhood House (1998-2001)
Education & Volunteer Experience
Certified Professional Coach, International Coach Academy
M.Ed., Technology, Lesley University, Cambridge, MA
Bachelor of Science, Accounting, Drexel University, Philadelphia, PA
Volunteer/Co-Founder/National Trainer
National Charity League, Blue Hills Chapter, 2002-Present
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