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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● email@example.com
National Operations ~ Strategic Planning & Alliances
Financial Administration ~ Client Relations ~ P&L Management
- Visionary leader adept at operations management, business development, guiding start-ups, negotiating contracts, and strategic planning.
- Proven talents in leading unified teams to attain corporate goals in alignment with strategic, fiscal, market, customer, and quality criteria.
- Strong experience in sales & marketing, P&L management, market research, new product development, and facilitating technological growth.
- Skilled at staff training, vendor relations, and standardizing best practices to maximize productivity.
- Proactively evaluate existing processes, systems, and procedures to identify shortcomings, and rapidly implement solutions and controls that streamline and enhance operations.
Methodical and analytical executive, highly regarded for talents in personnel leadership, and cultivating cross-functional collaborations.
Highly skilled at connecting with, inspiring, and managing people from diverse cultures and backgrounds.
Astute, decisive, and able to translate executive leadership expertise to multiple business sectors.
Deluxe Delivery Systems, Inc., New York, NY, 2015 - 2017
Chief Operations Officer
Spearhead full-scope operations for national logistics/eCommerce organization including personnel management, budgeting, ROI optimization, sales planning, forecasting, competitive intelligence, and strategic planning on a nationwide scale.
Apply dynamic leadership expertise toward supervising and delegating tasks and projects to department directors and operations manager.
GLC Business Services, New York, NY, 2013 - 2015
Vice President of Operations
Helmed all facets of operations across 26 offices in New York, Pennsylvania, Houston, Dallas, Denver, Boston, and New Hampshire for national outsourcing organization.
Governed financial administration encompassing billing, budgeting, forecasting, and analysis of monthly revenue performance.
Hired, trained, mentored, coached, evaluated, and directed top-performing personnel across all levels.
Project-managed new installations and technology roll-outs, successfully according to demanding timeline and budget criteria.
Merrill Legal Solutions, New York, NY, 2005 2012
City Operations Manager
Led daily operations and financial functions across 12 offices for largest provider legal solutions worldwide, including staffing/hiring, personnel direction, IT upgrades, and monthly financial analysis.
Provided influential leadership to 12 account managers and 200 associates.
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Deluxe Delivery Systems, Inc., New York, NY, 2002 2005
Controlled all facets of national operations spanning business development, sales & marketing, budget compliance, continuous improvement, employee development, RFPs, technology, financial planning, and new product rollouts.
Devised comprehensive business plans to establish markets and offices in Washington DC, Philadelphia, Boston, and New Jersey.
Directed, supervised, motivated, and coached cohesive team of 18 managers and 300 employees.
Pitney Bowes Management Services, New York, NY, 2000 2002
National Account Manager
Independently oversaw American Express account including orchestrating financial operations, business development, and leadership of seven managers and 450 employees.
Played an integral role in steadily and methodically rebuilding New York Office following 9/11 tragedy.
Xyan.com, Newark, NJ, 1999 2000
Regional Operations Manager
Commanded all North East operations comprising seven offices in two states.
Shepherded seven production managers and 75 operators while holding critical accountability for facilities management, employee training/development, market analysis, trend identification, and sales support.
On-Site Sourcing, New York, NY, 1998 1999
Directed two operations managers, 12 production managers, and 85 employees in achieving or exceeding performance targets across North East region operations.
Charted new business development efforts including sales planning, marketing campaigns, RFPs, competitive intelligence, strategic planning, technology advancements, and new product development.
Structured, supported, implemented, and monitored staff training & development programs to optimize productivity, elevate morale, and maximize retention.
Donnelley Business Services, New York, NY, 1996 1998
Account Operations Manager
Proficiently administered multiple large accounts such as Brown and Wood, Cadwalader, Wickersham and Taft, Morgan Stanley, Credit Suisse First Boston, and Lehman Brothers.
Transformed underperforming accounts to increase client retention, revenue growth, and profitability.
Directed, mentored, coached, and motivated shift managers, supervisors, and up to 125 operators.
Prior background includes role as Site Manager with Archer Management Services, New York, NY and service with United States Marine Corps
Bachelor of Science in Business Management, Adelphi University Garden City, NY
Associate of Applied Science in Marketing, Nassau Community College Uniondale, NY
American Records Management Association (ARMA), 2005 Present
International Publishing and Management Association (IPMA), 2000 Present
Mail Services Management Association (MSMA), 2000 Present
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