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Hospital Executive│ Healthcare Consultant│ Project Management │ Breakthrough Results
Supervision | Strategic Planning & Implementation | Relationship Building| Confidentiality | Attention to Detail Orxxxxxxnization | Staff Leadership | Communication | Innovative thinking | Time Management | Value Creation
Confident, self-motivated professional possessing 25 years of expert-level background in the healthcare sector as it relates to the application of business consulting solutions. Server of more than 90 hospital clients in developing sales tactics that guarantee success. Skilled in driving strategic and operational plans to fruition for hospitals, academic medical centers and physician practices. Adept in crafting revenue cycle performance assessments to identify best practices, fiscal benefits and strategic recommendations for improvement. In search of a full-time opportunity in the healthcare revenue cycle arena that will allow for use of skills gleaned during consulting in a medium or large firm setting.
Healthcare Revenue Cycle Consultant
Delivered comprehensive revenue cycle subject matter expertise (SME) to numerous healthcare clients
Led revenue cycle performance reviews for hospitals and health systems, including a large state-funded behavioral health orxxxxxxnization
Skillfully Identified add-on sales opportunities for each client to help them boost revenue levels
AVP Business Solutions/Business Consulting Managing Principal
Acted in a Solution Architect capacity to drive sales
Performed revenue cycle reviews for healthcare orxxxxxxnizations and Revenue Cycle Outsourcing (RCO) due diligence utilizing self-developed diagnostics tools
Completed reviews and financial forecasts that yielded best practice opportunities for client hospitals; forecasted to generate a 4-8% increase in annual cash on average when implemented
Used results from revenue cycle reviews to develop a basis for proposing optimal strategic sales solutions for new clients, including full- and partial-revenue cycle outsourcing, as well as add-on solutions for existing clients
Enxxxxxxged actively as a Project Manager for several ICD-10 Readiness Assessments and ICD-10 Implementation Services for Dell s Healthcare Consulting practice
Also delivered project management for system go-live support
Sr. Manager/Director Revenue Cycle Practice
Devised useful lead generation, best practices evaluation and benefits estimate tools, as well as other methodologies used by team members and the sales force
Diligently worked as a senior member of the Revenue Cycle Practice Leadership team in handling lead generation, sales, enxxxxxxgement management and consultant supervision duties
Generated 21 revenue cycle enxxxxxxgements as a result of the above-listed actions
Supervised over 35 Consultants in the practice and a budget of approximately $8M after all management changes were finalized
Director Revenue Cycle Practice
Spearheaded daily practice management including oversight of over 25 Consultants and a total budget of approximately $6M
Drove sales development, scope definition, proposal pricing and timing, client presentations, as well as delivery of services and quality assurance of work provided by staff
Participated actively in selling and other business development activities
Enxxxxxxged as a Speaker at conferences, conducted national webcasts on data quality, as well as developed an online assessment tool used for marketing and qualifying client opportunities
Served as a key participant within a business process outsourcing (BPO) team, centered on developing a start-up BPO operation for the firm
Project-managed the implementation of EPIC ADT for a large acute care system in the northeast; developed detailed project plan for system implementation, which also included process improvement steps
Assessed front-end opportunities for a large urban academic medical center; focused on patient access and HIM in conjunction with a Meditech upgrade
Projected up to $3M in net revenue improvement gleaned from data quality and AR advances
Performed an inclusive front-end analysis followed by employment of suggestions for a five-hospital IDN in Northern Virginia, after 1.5 years from implementation efforts as of July 2002
Analyses included up-front collections from $1M to $11M annually, a 50% reduction in front-end denials and a 60% reduction in bad debt
Led Patient Accounts to experience a 30% reduction in cost to collect and decrease Customer Service billing complaints and concerns
Commenced work with Group as a Senior Manager and went on to swiftly earn a promotion to serve as its Director of the Revenue Cycle Practice
Senior Manager, Business Consulting, Arthur Andersen, LLP, 1995 1999
Vice President, Cleveland Memorial Hospital, 1991 1994
Management Engineer/Consultant, SunHealth, Inc. (currently Premier), 1986 1991
Master of Health Administration, University of South Carolina
Bachelor of Science, Biology and Chemistry, West Virginia Wesleyan College
Certified, Healthcare Access Manager (CHAM)
Fellow, American College of Healthcare Executives (FACHE)
Member, National Association of Healthcare Access Management
Member, Healthcare Financial Management Association
List of Presentations and Publications available upon request
77 Peachtree Place NE 303 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | firstname.lastname@example.org
March 19, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any senior-level role years of proven Revenue Cycle Consultant experience in the Healthcare industry. I am a hardworking, seasoned professional with 25 years of expert experience, including my work as a Consultant and in working as a member of numerous firms.
Over the course of my career, I have grown and expanded my levels of expertise as it relates to Project Management, Results Generation, Strategic Planning, Relationship Management and Staff Supervision, among others.
My experiences thus far have also sharpened and refined my interpersonal communication, presentation, public speaking and cross-functional teamwork aptitudes, as well as my ability to connect positively with clients and stakeholders at all levels.
As a professional, I excel under pressure in fast-paced, demanding work environments. I work well as both an independent contributor and active team member to contribute to complete orxxxxxxnizational success.
In any position I take on as my career advances, I aim to achieve the utmost in both client and orxxxxxxnizational satisfaction. My background is complemented by an M.H.A. and a B.S. in Biology and Chemistry. I am also Certified as a Healthcare Access Manager (CHAM) and serve as a Fellow with the American College of Healthcare Executives (FACHE).
Furthermore, I am involved in professional orxxxxxxnizations to stay relevant, as well as keep myself informed of emerging trends and practices. I m often asked to be a Speaker at conferences and deliver webcasts due to my subject matter expertise.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your orxxxxxxnization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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