Dedicated and accomplished Administrative Professional with over 20+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative operational processes.

Administrative Operations Retail Store Management Team Leadership Program Management

Staff Retention and Motivation Meeting Deadlines Vendor Management Budget Administration

Travel Coordination Process Improvement Calendar Management Customer Service

  Directed day to day operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels

  Successfully improved sales from $2.9MM to over $3.6MM annually through the utilization of streamlined processes and innovative sales strategies

  Supervised staff members which required providing individualized coaching and guidance, created staff schedules, and consistently fostered a positive working environment

  Led sales operations within the cosmetics and fragrance departments which required devising departmental strategies, monitoring sales metrics, and setting appropriate team goals

  Played a lead role in coaching and mentoring staff members, supported several corporate initiatives, and worked closely with third-party vendors

  Provided support to members of store leadership, created and executed action plans, and handled recruiting tasks for Beauty Team members

  Managed administrative operations within the store which included assisting Sales Managers, diffusing escalated customer service situations, and mentoring staff members

  Oversaw human resources tasks such as interviewing and new hire onboarding, managed opening and closing procedures, and implemented unique sales strategies

  Provided administrative support the Lead/Senior Pastor which required managing special projects, acting as a first line of contact, and organizing large-scale community events and/or meetings

  Performed research and drafted letters/documents in addition to maintaining office supply inventory and placing orders for additional supplies

  Utilized superior communication and interpersonal abilities to maintain positive relationships with both internal and external team members