Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to providing clients with a positive customer service experience. Offer solid leadership abilities with experience in leading government healthcare programs, providing coaching to clients, and improving operational processes.

Program Management & Support Microsoft Office Suite WordPress Editing Attention to Detail

Healthcare Research Government Healthcare Programs CMS Mandates/Guidelines Process Improvement

Sales/Business Development Process Improvement Medicare Regulations SPSS Statistics/Data Analysis

  Directed day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Coached/mentored Medicare providers in regard to appropriate Medicare billing, claim error reduction, Medicare policy changes, and Medicare program best practices

  Designed and implemented innovative operational procedures, coached others on government healthcare programs, and investigated complex operational issues

  Played a lead role in managing program logistics for a Medicare Exposition, coordinated in-person educational events, and worked closely with administrative teams

  Provided guidance and support to Medicare beneficiaries via phone in regard to Part D drug plans, Medicare supplemental coverage, or the Medicare Advantage plan

  Utilized superior communication abilities to diffuse escalated customer service situations, assisted clients with completing applications, and monitored individual sales goals to ensure high productivity

  Identified client insurance and/or financial needs and made appropriate product recommendations along with successfully building an extensive database of potential clients

  Coordinated administrative and sales operations within a successful insurance agency which included providing insurance solutions to clients and assisting with account related inquiries

  Obtained financial documentation, updated client accounts, filed claim reports in a timely manner, and consistently increased potential clients within the community

M.P.A., Concentration in Non-Profit Management, University of Tennessee at Chattanooga

Bachelor of Arts, Anthropology and History, University of Notre Dame