245 E. 54th St. Apt. 23P | Xxxxxx, NY xxxxxx xxx-xxx-xxxx | abc@xyz.com

Leadership | Service Delivery | Relationship Building | Process Improvement | Cross-Functional Collaboration | Teaching | Goal Achievement

Organization | Time Management | Interpersonal Communication | Strategic Planning | Prioritization | Vendor Relations | Project Management

  Accomplished, driven and highly motivated Technology Manager with over 10 years of proven experience in working collaboratively to discover innovative solutions that serve to troubleshoot technical issues as they arise

  Adept in overseeing globally-reaching project initiatives including the overhaul of substantial global projects, e.g. an Avaya global voice infrastructure across 14 offices and over 1K employees.

  Researched and implemented the upgrade of an existing voice infrastructure, including hosted and on-site build-outs, thus increasing capacity by an impressive 35%

  Works diligently to achieve or surpass organizational objectives as both a team member and independent achiever

  Successfully cultivates and manages strategic relationships with business partners, service providers and essential stakeholders in an effort to optimize results across projects and operations

  Seeking an Information Technology Manager, Director of Information Technology or Director of Telecommunications position that will allow for leverage of extensive skill set, as well as deliver opportunities for continued career growth

  Technical skills include the following:

  Directed operations for and maintained a multifaceted global telecommunications infrastructure, including mobile device solutions, audio and video conferencing, call centers, and conference room systems for over 1K employees across 14 offices worldwide

  Crafted comprehensive project and communication plans for large telecommunication projects including datacenter migrations

o    Led each migration that took place domestically and in the UK, thus boosting up-times and resiliency

o    Also reduced annual spending levels by an impressive $277K

o    Migrated internal services to managed providers to help decrease both customer response time and time to resolution

  Assessed areas for improvement and made suggestions based on research and best practices; fueled $680K in annual savings

  Recruited and interviewed potential candidates for both telecommunication and support staff vacancies

  Performed semi-annual performance evaluations for all current personnel

  Managed production environments using varied change control process ensuring maximum uptime and minimal disruption.

  Developed and implemented the annual budget for the telecommunication department, as well as a holistic strategic plan that includes suggestions for driving continued business expansion

  Worked collaboratively with business units to develop requirements for new initiatives, such as a conference room booking platform, a mobile device manager and numerous global upgrades

  Provided continual telecommunications support for applications and acted as the foremost point of contact for escalated concerns

  Tenaciously negotiated business partner contracts and service-level agreements for mobile device management, telecommunication support and video services, among other telecommunications efforts

  Continually ensured adherence to procedures and standards in accordance with security and company protocols

  Supervised IT initiatives such as data center migrations, systems upgrades and call center support functions; led both the telecommunication and IT support teams to coach and teach teams, as well as support their overall professional development

  Partnered with Operations, Support and Networking teams to ensure alignment of objectives during new office openings, migration processes and system upgrades

  Headed all domestic telecom operations including staff training, as well as the development of numerous reference manuals

  Also authored a series of easily-comprehensive and clearly stated information systems security policies and procedures

  Created and maintained all user accounts using Microsoft Active Directory

  Traveled at sites across the U.S. to found new bases and guide support personnel in assisting with establishment functions

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  Completed various technical duties with the aid of a supervisor and a series of established guidelines; focused on end-user support, equipment deployment, documentation improvements and support processes

  Configured and installed hardware and software for servers and PCs; also evaluated and repaired PCs, Macs, BlackBerry devices, servers, printers, thin clients, notebooks and new software to assess compatibility with existing systems

  Collaborated with multiple vendors to resolve issues through the careful implementation of well-constructed solutions

  Led the transition process from digital phones using an IP solution that improved employee efficiencies and streamlined setup processes; also introduced a new call center facility dedicated to aircraft booking

Doctor of Management, Organizational Leadership & Technology, University of Phoenix (ongoing, current GPA: 3.96)

Master of Science, Information Technology Management, University of Phoenix (GPA: 3.82)

Bachelor of Science, Computer Science with Mathematics Minor, Pace University (GPA: 3.84, Magna Cum Laude)

Certification, CNNA, Cisco Certification Program

Volunteer, Host Committee for Broadway Cares/Equity Fights AIDS 2012-2015

Member, International Avaya Users Group

Member, Xxxxxx Avaya Users Group

245 E. 54th St. Apt. 23P | Xxxxxx, NY xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any Information Technology leadership role over 10 years of exemplary performance, paired with a track record of notable success in all jobs I ve held. I work hard to foster positive stakeholder relations and deliver world class client care.

  As a professional, I am highly comfortable in working to achieve organizational objectives with the aid of collaborative teams and individual contributors at all levels. I am highly adept in technical troubleshooting and the establishment of new programs and processes. I excel as both a team member and solitary achiever to surpass both organizational and client expectations.

  My passion for connecting with others motivates me to achieve greatness. I thrive in client-focused, deadline-driven environments that call for high levels of adaptability and flexibility.

  Outside of my career background, I am currently enrolled in a University of Phoenix doctoral program focused on Organizational Leadership & Technology. I also have an M.S. in IT Management and a B.S. in Computer Science. I earned a 3.8 or higher in all degree programs, including my current studies thus far.

  Furthermore, I am a member of professional organizations such as the International and Xxxxxx Avaya Users Groups. I also served as a volunteer on the Host Committee for Broadway Cares/Equity Fights AIDS from 2012-2015.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

245 E. 54th St. Apt. 23P | Xxxxxx, NY xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy