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Yyyyyy x. yyyyyy

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my qualifications include 20+ years of experience in systems administration, network support and IT project management. I have applied my skills and knowledge toward spearheading process improvement initiatives to optimize efficiency, increase profitability and reduce company costs. To complement this background, I possess strong analytical problem-solving skills and a proven track record of promptly resolving technical issues.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.




Yyyyyy x. yyyyyy


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Network & Systems Administrator


Profile of Qualifications


         Results-driven IT Professional possessing 20+ years of experience in hands-on and leadership roles.

         Expert level experience in network administration, troubleshooting and system design.

         Recognized for the ability to identify client needs and develop innovative technical solutions to ensure fulfillment.

         Well-versed in streamlining existing processes to significantly increase efficiency throughout daily operations.


Key Areas of Expertise


   Systems Administration

   Network Administration

   Solution Development

   IT Project Management

   Technical Support

   Installation / Configuration

   Data Analysis

   Requirement Gathering



Professional Synopsis


United Health Group, San Antonio, TX and Overland Park, KS 2004-Present

Sr. Desktop Support Tech / SME

         Fulfill key leadership position overseeing day to day operations of Technician team responsible for maintaining connectivity and troubleshooting router, networking and software issues.

         Demonstrate strong communication skills while simplifying complex technical concepts in both remote and on-site capacities; recipient of Above and Beyond Award for outstanding customer service.

         Promptly resolve trouble tickets and escalate issues appropriately.

         Demonstrate an expert level knowledge of eDirectory, Active Directory, UNIX, Citrix and Windows.

         Exemplify excellent leadership abilities while conducting in-depth training for helpdesk team.

Key Achievements:

         Recipient of 2 prestigious customer service awards Make IT happen for implementing processes to minimize downtime and save company $1.3M monthly.

         Succeeded in closing out 75k+ trouble tickets.

         Served as team lead for Altiris and Safeboot rollouts.


Computer Nerdz of San Antonio, San Antonio, TX 2003-2004

Field Technician

         Leveraged strong technical knowledge to successfully provide support to end users; simplified complex technical concepts and made recommendations regarding system upgrades.

         Associated duties included virus / spyware removal, installing / configuring networks and troubleshooting hardware / software issues.

         Exemplified a strong knowledge of Microsoft, Linux and Novell networks.


Douglass Screen Printers, Lakeland, FL 2001-2003

IT Director

         Utilized top-notch leadership skills to successfully manage projects, supervise employees and direct day to day operations within a fast-paced environment.

         Fulfilled key role as Network Administrator for Novell, Linux, Windows NT, Windows 2000 and Windows 2003 servers.

         Used strong analytical problem-solving skills to create a successful database to track tag and serial numbers.

         Streamlined process improvement initiatives, resulting in a company savings of $40k.

         Provided prompt helpdesk support to employees.


Free-Gate Fasteners, Cleveland, OH 1997-1999

         Assumed key purchasing position focused on streamlining existing processes; recognized for saving $250k+ by outsourcing to third party vendors.


Education & Professional Development


Bachelor of Science in Information Technology, Kaplan University; 2015

CCSE Certification, CIW Associate Certification, A+ and HP Self Maintainer Certification

CCNA & Security+; In Progress

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |






Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.




Yyyyyy x. yyyyyy



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