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Karen Kelley
xxx-xxx-xxxx | abc@xyz.com
TECHNICAL SUPPORT PROFESSIONAL
IT Infrastructure Management | Servers & Enterprise PCs | Information Security Protocols
Accomplished IT Professional experienced in delivering technology support, steering systems and network administration, troubleshooting and issue resolution. Adept at facilitating the design and implementation of systems and software. Delivers critical implementation and ongoing support of complex networks, systems, and security infrastructure. Proven analytic and problem-solving skills with ability to assess business needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.
Areas of Expertise
Cloud Systems & Solutions
Amazon Web Services
Desktop Technical Support
Systems Administration/Architecture
IT Project Management
Upgrades & Implementations
Configuration & Migration
Application Design & Customization
Server Administration
Mobile Devices & Connectivity
System Monitoring
Issues Tracking
Disaster Recovery
Backup
Technical Documentation
Professional Experience
NORTHWESTERN UNIVERSITY, Chicago, IL Dates
Information Technology Technical Support Specialist
Efficiently addressed user inquiries regarding computer software or hardware operation to resolve issues.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Installed and performed repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Hired, supervised, and directed staff and engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Education & Training
AREA OF STUDY, Northwestern University, Chicago, IL, 2016
APPLE CERTIFICATION, 2016
Volunteer Work
Chicago Food Depository, Present Volunteer
Technical Skills
Utilize and support Adobe Systems Adobe Acrobat, Adobe Systems Adobe Dreamweaver, Adobe Systems Adobe Flash, Adobe Systems Adobe InDesign, Adobe Systems Adobe Photoshop Software, Apple Final Cut Pro, Calendar and Scheduling Software, Citrix Software, Desktop Computers, Desktop Partitioning Software, Encryption Software, Microsoft Exchange Server, Microsoft Office Software, Microsoft Windows, Apple, Notebook/Tablet Computers, Remote Control Software, Symantec Norton Utilities, and Virus Scanning Software
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