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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
High-Volume Project Management ￨ IT Operations Management ￨ Team Building / Training
Strategic Analysis / Planning ￨ Workflow Prioritization ￨ Resource Allocation ￨ Trends Tracking
System Administration ￨ Vendor Relations ￨ Procurement ￨ Inventory Control ￨ Sales ￨ Consulting
Enterprise Technologies ￨ Systems Integration ￨ Server Administration ￨ Account Management ￨ Remote Support
Highly Accomplished Leader who expertly drives high-profile projects to successful completion on-time and within budget, and who makes strategic project decisions to align with a company s vision, value, and goals.
Top Performer who directs details-focused teams in achieving critical project / operational objectives, including planning and prioritizing employee workflow, efficiently allocating resources, and promptly resolving challenges.
Visionary Professional who contributes solutions-centric critical thinking for insightful, change-oriented project results including maintaining cutting-edge technical skills and up-to-date industry trends awareness, as well as rising above project-specific issues to quickly adapt to evolving scenarios and attain winning outcomes.
Excellent Communicator who develops synergistic relationships with executives, IT teams, and clients, and who leads peers by example and with ethics and integrity to complete small- and large-scale nationwide projects.
Career Highlights Include:
Completing 100+ large-scale projects in 90 days with a 100% rating.
Collaborating to achieve success within strategic IT special project teams.
Continually delivering afterhours support for projects to boost on-time completion.
Receiving 100+ awards in the computer industry for computer design and configurations.
Personally leading project efforts for high-profile Walmart, Old Navy, Vonage, and IBM clients.
Achieving honor as PC Magazine s Editor s Choice and making WinList s Top 100 computers.
Cutting costs 25% by negotiating with vendors to obtain supplies, services, and equipment at low rates.
IT Desktop Support Level II
Capitalize on the opportunity to lead forward-thinking IT equipment support within a large-scale corporate environment, including handling all installations, moves, adds, and changes. Proactively track and resolve customer incidents and requests through ticketing tools, and troubleshoot and resolve hardware and software issues for Windows and Mac devices. Cost-effectively manage an inventory of IT assets, including performing asset auditing. Deliver Smart Hands support to assist support groups, including networking, server, and telecommunications teams. Restore and migrate comprehensive end user data. Ship, receive, and dispose of IT equipment as required. Execute and follow appropriate KB articles.
Actively participate in IT infrastructure special project teams.
Consistently achieve zero below-baseline results on items within the SLA.
Successfully close more IT task tickets since date of hire than any other multi-site peer.
Continually achieve the highest completion ratios with most surveys returned and highest rankings.
Strategically steered large-scale project initiatives for high-profile Walmart, Old Navy, Vonage, and IBM clients, among others, including delivering excellence in computer service and support for both home users and businesses; designing custom laptops, desktops, and servers; and providing onsite and remote troubleshooting.
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Page Two ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
IT Engineer (continued)
Promptly resolved hardware and software, printing, installation, word processing, and email and operating systems issues for clients. Provided key data backup, recovery, and cloning for client computers; help desk support and hardware support for clients; and management of client networks and servers on a daily basis. Delivered afterhours support for applications and project efforts as required.
Provided webhosting to various customers websites.
Expertly installed systems software, including Microsoft OS.
Promptly resolved virus and malware issues with a 100% success rate.
Built, upgraded, and repaired custom computers, as well as major brands.
Developed new websites for customers using CMS WordPress and Joomla.
Provided integral Micros POS WS4 and WS5 E7 set up and programming efforts.
Reduced maintenance and repairs by modifying desktops and servers with liquid cooling.
General Manager ￨ Senior Technician
Utilized broad scope of industry knowledge toward expertly translating business goals, feature concepts, and customer needs into prioritized product requirements and use cases. Developed and managed high-volume databases, network accounts, and programs for specific department needs. Applied strong leadership talents toward mentoring and managing a solutions-centric help desk support team delivering end user support for customers, including resolving hardware and software, printing, installation, word processing, email and operating systems issues for clients. Set up staff workstations with PCs, Macs, telephones, and laptops, including repairing and replacing hardware and installing system software. Led targeted training on assembly and configuration of desktops, laptops, and servers; OEM OS installations; and repair and upgrade of computers. Built, upgraded, and repaired custom computers, as well as most major brands. Managed company parts inventories.
Seamlessly implemented new services into production.
Resolved virus and malware issues with a 100% success rate.
Developed profitable new advertising and marketing campaigns.
Ensured the proper release and maintenance of high-level systems.
Completed Microsoft, Intel, and AMD compliance courses for OEMs.
Comprehensively trained users on the proper use of hardware and software.
Maintained 99% uptime on company networks via careful preventative maintenance.
Tested and implemented new technology-based global projects, i.e. Fluid XP Liquid Cooling.
Continually built professional knowledge with attendance at shows, seminars, and conferences.
Associate s Degree in Computer Technology Control Data Institute of Technology, Chicago, IL
California State Electronics Repair License ￨ Intel Server Partner
NASBA Charter Member ￨ Whirlpool Sponsored Training for Appliance Repair
Microsoft Partner Certification (2013) ￨ Microsoft OEM System Builder Certification (2013)
Routers ￨ Switches ￨ cPanel ￨ DHCP ￨ DNS ￨ TCP / IP Routing
Windows 7 / 8 / 8.1 / 10 ￨ DOS ￨ XP ￨ Vista ￨ Micros POS E7 WS4 / WS5
Windows Server 2013 ￨ Windows Server up to 2008 R2 ￨ Microsoft Active Directory
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Intuit QuickBooks ￨ CMS WordPress ￨ Joomla
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