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Strategic Planning | Critical Thinking | Communication (German Fluency, Basic French) | Stakeholder Engagement
Organization | Time Management | Microsoft Office Suite | Mac OSX | iLife | iWork | Adobe CS6 (Photoshop, InDesign)
Aperture | Lotus Notes | SAP | Retail Pro | Kronos | Atom | QuickBooks
Dynamic, hardworking and focused management expert with years of vast experience to pair with a strong global educational foundation. Achiever of success with high-end customers and other important stakeholders at all levels; excel as a team member or independently. Excel under pressure in fast-paced working environments that call for adaptability. Seeking to return to the luxury retail sector in a leadership capacity in the New York metro; targeting General, Store or Department Manager positions that will allow for ongoing career advancement.
Oversee operations for a luxury saddles and tack manufactured founded 1974 and headquartered in Trissino, Italy; lead North American business functions including strategy development, P&L and achievement of set financial goals
Grow North American revenue through successfully handling a high volume of dealers and clients; build upon and refine the brand image within the assigned territory s market
Manage all dealers and retail tack stores in the U.S. and Canada; focus on growing leaders and achieving operational excellence across all locations
Engage in efforts geared towards marketing, promotion and sponsorship to fuel profit growth and increase customer awareness
Efficiently utilize client service resources to support margin improvement
Spearhead tactical relationship building and sustainment efforts in working with key clients
Drove daily functions for a luxury leisure fashion retailer founded in 1975 and headquartered in Milano, Italy
Achieved revenue up to 1.8B during tenure in role
Proved crucial as a leader during the opening of new store locations; included developing the entire Giorgio Armani retail business throughout Germany
Mentored and managed all Store Managers located throughout in Germany; handled store supervision and Human Resources functions in doing so
Adhered at all times to a customer-focused agenda centered on achievement of operational excellence
Led the sale of computer hardware and software for a store location of one of the most renowned consumer electronics and digital distribution providers with headquarters in California
Managed a driven, talented team of six Managers and 100 non-management staff members; included overseeing HR duties
Led the Manager RedZone, including leadership over the Visual Merchandising Team in order to guarantee adherence to corporate visual standards
Guided and coached a team of Operation Specialists in cash handing best practices; acted as an intermediary link between RedZone Sales Department and the Family Room Service Department
Scheduled Kronos for all the departments
Monitored and maximized retail budgets, product inventory, purchasing and sales for a premium Scandinavian fashion retailer that was founded in 1967, with headquarters in Stephanskirchen, Germany
Handled visual merchandising functions to ensure adherence to Marc visual standards; achieved by creatively placing and rotating merchandise in a manner that best captures customers attention and serves to engage
Devised highly cost-effective marketing and hiring measures in coxxxxxxunction with the Retail Manager; sought at all times to recruit and secure top-level talent in order to grow the most qualified sales team on the floor
Used an example-based leadership style in order to serve as an effective role model
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Assessed and tended comprehensively to establish customer needs by resolving conflicts, thus fostering and sustaining mutually beneficial, long- term relationships using superb customer service delivery strategies
Engaged with the staff and motivated team members through continued training, annual performance reviews and staff meetings to ensure the wellbeing of current staff
Oversaw operations including business planning, retail budgeting, product inventory control, purchasing and sales for the largest Apple reseller in Germany; worked with a sizable operating income of 162.6M
Became an expert in developing lasting, mutually positive customer relationships to encourage repeat business
Drove consistency across all visual merchandising efforts so as to guarantee adherence to Gravis visual standards
Coordinated the most cost- efficient marketing and hiring strategies by working collectively with the with Retail Manager; also collaborated in recruiting to develop the most qualified sales team possible
Worked intensively with team members to inspire them to achieve their best; offered performance evaluation, coaching and guidance to supervisees as needed to help them grow professionally
Engaged in all functions listed above for Garvis in working to lead operations for a premium leisure fashion retailer established in 1978, with 1.3B and headquarters located in Molvena, Italy
Also played an integral role in planning, organizing and overseeing operations for the Diesel Fashion Shows in Barcelona and Berlin, with the latter serving as part of Bread & Butter Berlin Fashion Week
Assistant Store Manager, International Business, H.T.J. Showroom GmbH, 1999 2006
Traineeship, Donna Karan New York, 1996 1999
Bachelor of Arts, Helmut Schmidt University
Bachelor of Science, Biomedicine, Friedrich- Alexander- Universität Erlangen
FYI: For Your Improvement | Competencies Development Guide | A Guide for Development and Coaching
For Learners, Managers, Leaders, Mentors and Feedback Givers | Career Architect Development Planners
Leadership Architect Competency Card Sorts | The Leadership Machine
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25 Price Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | firstname.lastname@example.org
March 19, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any retail management and leadership role years of proven success in various positions held with luxury goods retailers at the global level. I presently work in the U.S. but have experience working with companies based overseas, as well as working to sell goods from American-based retailers in other countries.
My experiences thus far have sharpened and refined my customer relations, needs assessment and relationship building skills, as well as my ability to connect positively with customers and stakeholders at all levels. My work is rooted in primarily catering to high-level clienteles based on the goods the companies I ve worked for thus far develop and market.
Over the course of my career, I have also grown and expanded my levels of expertise in Training, Mentorship, Operations Coordination and Strategic Planning.
As a professional, I work well under pressure in demanding work environments. I excel as both an independent achiever and valued team member to contribute to flawless sales and service operations. In any position I take on, it is my goal to achieve the utmost in both customer and organizational satisfaction.
Independent of my practical background, I ve earned a Bachelor of Arts from Helmut Schmidt University and a Bachelor of Science from Friedrich- Alexander- Universität Erlangen. I also engage in numerous trainings and professional development engagements. This keeps me apprised of industry trends and emerging best practices.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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