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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 | 202-446-7711 |


Profile of Qualifications


  • Results-oriented Manager with a proven track record of excelling in increasingly responsible positions.
  • Demonstrated ability to build high performance teams and ensure top notch customer service is provided.
  • Continually develops and implements successful process improvement strategies.
  • Skilled in reviewing data for accuracy and ensuring quality control throughout all operations.


Key Areas of Expertise


  Operations Management

  Process Improvement


   Training & Development

  Human Resource Services

  MS Office Suite


Professional Synopsis


CIBT (Formerly Travisa Visa Services), Washington, DC 2016-Present

Operations Manager

  • Received multiple merit based promotions due to strong leadership skills.
  • Collaborate extensively with management team to develop and implement strategies to continually improve performance.
  • Thoroughly monitor and track employee performance; provide guidance and mentorship as necessary.
  • Develop innovative solutions to rapidly resolve customer inquiries and provide high level of customer service.
  • Successfully manage human resource services, including adherence to company policies, employee relations, on boarding and payroll processing.
  • Continually implement strategies to ensure team goals and objectives are met.


Travisa Visa Services, Washington, DC 2013-2016

Assistant Manager

  • Provided direct support to Operations Manager to ensure on time completion of daily office operations.
  • Implemented strategies to ensure high level of customer support; promoted satisfaction and rapidly resolved inquiries.
  • Properly delegated resources; ensured appropriate coverage.
  • Heavily involved in on boarding process, including hiring and training.
  • Thoroughly reviews existing processes and makes knowledge based recommendations for improvement.
  • Maintained quality control throughout all day to day operations; review visas and passports after processing completion.
  • Conducted in depth research to remain up to date on new industry policies.


Previous Positions:

Travisa Visa Services, Washington, DC; Travel Visa Consultant 2011-2013

DSG International, Currys, Weymouth, Dorset, United Kingdom; First-Line Supervisor 2008-2011

Regency Mortgage Corporation, Dorset, United Kingdom; Customer Service Representative 2007-2008

AV Projections, London, S.E. England United Kingdom; AV Hire Supervisor 2006-2007

Majestic Wine Merchants, London, S.E. England United Kingdom; Trainee Manager 2005-2006

AIDS Foundation of Australia; Charity Worker 2004-2005

Random Post Production, London, United Kingdom; Assistant Manager 2002-2003


Education & Professional Development


Bachelor of Arts in Film Studies, Southampton University, Southampton, United Kingdom; 2002

Advanced-Level Qualifications, East Surrey College, Redhill, United Kingdom; 1999

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