- 2718 Lakeview Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Manager (National Fence Supplier)

Qualifications Profile

    Self-assured and results-driven professional with more than 33 years providing high-performance sales, customer services, project management, staff development, and operations support in the real estate, transportation, and security business, including 17 years in public service as a multi-awarded police officer..

-    Proven dedication to process efficiencies in delivering outstanding customer service that widens the customer base while achieving cost advantages in operations.

    Flexible and versatile with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

    Marketing & Sales

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Business Development

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Policies & Regulatory Compliance

    Project/Program Management

    Staff Supervision & Training

    Public Speaking

    Team Building Dynamics

    Leadership Training

Professional Experience

Provide customer service, safely operating flatbed trucks for the country s largest trucking/shipping company with over 16,000 trucks, ensuring timely deliveries to several commercial clients.

Ÿ Responsible for "in-house" marketing, developing and distributing monthly flyers to existing and potential customers, and attending local gathering (i.e. Chamber of Commerce, Rotary Club, radio ads, etc.) to promote the company.

Ÿ Provided guidelines in merchandising, overseeing sales and store displays that created effective product visibility.

Ÿ Developed electronic security solutions for commercial clients, addressing vulnerability areas of commercial security systems, while training division staff in warranty, customer service, interpersonal skills, and sales skills, among others.

Ÿ Responsible for commercial sales quotas for the branch, achieving 100% of every quarter sales quota.

Ÿ Managed customer service department, addressing warranty claims and Chapter 40 issues.

Ÿ Trained division employees on warranty, customer service, interpersonal skills, sales skills, etc.

Ÿ Managed organizational development via nationwide training program for all levels of construction personnel.

Ÿ Developed and executed standardized construction guidelines for training, creating a 10-day Boot Camp program for Construction Manager s Training, as well as training Division Area Construction Managers on leadership and performance skills

Ÿ Provided HR support, managing staff recruitment, screening and developing comprehensive training programs for all Las Vegas Division personnel, including leadership training for key managers and other senior staff members.

Ÿ Served as a decision maker for Centex Las Vegas Division in developing and implementing policies and procedures.

Ÿ Developed and implemented KB Home s first comprehensive superintendent training program.

Ÿ Managed residential construction projects involving various contractors and sub-contractors, ensuring compliance with company standards in workmanship, as well as adherence to building codes and environmental protection laws.

Ÿ Managed construction projects for residential clients, ensuring homes were built on time and within budgets.

Ÿ Conducted daily site inspections of work performed by contractors to ensure compliance with jurisdictional building and environmental codes, company workmanship quality standards, and any needed training to sub-contractors, etc.

- 2718 Lakeview Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Ÿ Provided customer service and account management for real estate clients, maximizing yields for the company while meeting objectives of clients in acquiring properties in the state of Nevada.

Ÿ Trained department personnel in such courses as Police Officer tactics and safety, Chemical Weapons, Defensive Tactics, Cognitive Interview and Interrogation Techniques, and Field Training for new Police Officers.

Ÿ Served as Police Undercover Narcotics officer (Buyer and Deep Cover Assignments) and Police SWAT team.

Education & Credentials

Ÿ General Studies with emphasis on Criminal Justice Courses, UNIVERSITY of NEVADA Las Vegas, NV

Professional Training & Certifications

Ÿ Nevada Real Estate Agent, License #46700

Ÿ Advanced FEMA certified - Emergency Management Training

Ÿ Certified for Beginning, Intermediate and Advanced Police Officer Standard Training (POST).

Ÿ Additional police training, skills and certifications upon request

Awards & Recognition

Ÿ Valedictorian for DARE instructor, out of 40 officers from around the country attending the academy.

Ÿ Winner of the "Eyes on Award" (class valedictorian) for my Public Speaking course, with recommendation for the professor to represent UNLV in speaking competitions.

Ÿ Recognized as Henderson s first Police Chemical Weapons Instructor, first Less than Lethal certified Police Officer, first Police Department Public Information Officer. (PIO) and first Certified Gang Resistant s Education and Training (G.R.E.A.T.) Instructor.