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Yyyyyy x. yyyyyy

Margate, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for Senior-Level Customer Service Representative


Pharmaceutical Sales Marketing Client Relationship Management Physician / Patient Relations

New Business Development Territory Growth / Management Inbound / Outbound Calls Recordkeeping

Client Needs Assessments Strategic Analysis / Planning Trends Tracking HIPAA Regulatory Compliance


Highly Accomplished Professional who facilitates the delivery of health care services excellence while driving operations growth and cultivating a strong company image with superior quality. Ambitious Self-Starter who uses comprehensive product knowledge and proactive sales skills to profitably analyze territory data, inxxxxxxuence targeted healthcare professionals, and maximize program goals. Bilingual Communicator (Spanish / English) who serves as a dynamic advocate while developing synergistic relationships with cross-functional healthcare teams, patients, and families. Top Performer who applies awareness of national care management trends while exhibiting astute professionalism and a stellar work ethic leading peers by example and with integrity.


Career Highlights Include:

  Excelling in both autonomous and / or collaborative environments.

  Driving strategic decision-making success in culturally diverse workplaces.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally collaborating with key peers to deliver quality-focused services.

  Actively upholding cutting-edge health care skills and up-to-date industry awareness.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.


Professional Experience


Conduent (f/k/a TMS Health), Boca Raton, XXXXXX 2010 Present


Customer Care Partner (2014 Present)

Capitalize on the opportunity to lead forward-thinking training and healthcare support to Diabetic patients, including preparing, writing, and collecting detailed information from patients regarding adverse product effects.


  Draft product quality complaints for reporting to Compliance Department per FDA guidelines.


Inside Physician Sales Representative (2010 2014)

Strategically steered inside physician sales initiatives by delivering clinical drug information to healthcare providers and prescribers with the goal to change prescriber habits to increase sales. Demonstrated bilingual communications skills toward developing strong relationships among patients / representatives while managing quality product and customer support. Expertly handled inbound / outbound calls using product knowledge and sales skills to profitably inxxxxxxuence targeted healthcare professionals and foster ongoing trust among top teams.


  Strictly adhered to diverse HIPAA compliance guidelines.

  Achieved award and recognition for 100 total video presentations.

  Consistently analyzed territory information to optimize program objectives.

  Delivered product information via video-detailed technology and meaningful dialogue.

  Generated a high sales percentage with a consultative, value-centric customer service approach.


The Gardens Memorial Park, Boca Raton, XXXXXX Catholic Cemeteries, North Lauderdale, XXXXXX 2004 2008


Family Service Counselor

Utilized broad scope of industry knowledge toward delivering excellence in bereaved family support during final arrangements, including assisting in selection of cemetery property, completing sales contracts and burial forms, and coordinating and planning memorial services. Consistently adhered to company and regulatory standards.


  Continually achieved and / or exceeded monthly sales goals.

  Exceeded monthly quota by 300% with $96,000+ in actual sales.

  Built profitable referral networks, network events, and industry relationships.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Experience (continued)


Surgery Center of Coral Springs, Coral Springs, XXXXXX 2002 2004


Patient Account Representative

Expertly verified patient insurance benefits, including proactively obtaining prior authorizations for surgery cases. Led targeted interviews among patients to complete documents, case histories, forms, and intake or insurance forms.


  Successfully developed and implemented key procedures for account follow-up.

  Demonstrated skill in bookkeeping (i.e. credits, collections, financial statements, records).


Community Blood Centers of South Xxxxxx, Lauderhill, XXXXXX 2000 2002


Medical Relations Coordinator


United Healthcare of South Xxxxxx, Sunrise, XXXXXX 1998 2000


Appeals & Grievances Coordinator

Contributed solid communication and interpersonal relations talents toward notifying blood donors of abnormal test results as required by state guidelines, including preparing comprehensive weekly reports for Xxxxxx County Health Department. Expertly protected security of lab results to ensure continued patient confidentiality.


  Compiled medical care and census data for statistical reports.

  Continually participated in required health certification programs.

  Efficiently released information to blood donors / agencies per key regulations.


Anesthesia Professional Association, Fort Lauderdale, XXXXXX 1988 1998


Medical Insurance Verifier

Played a vital role in verifying patient insurance benefits, including reviewing denied Medicaid claims for resubmission, as well as ensuring patient insurance information was accurate to expedite reimbursement process.


  Promptly responded to customer inquiries while supporting front desk personnel.


Education & Technical Summary


Xxxxxx Atlantic University


Bachelor of Arts in Health Care Services


Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Able to Quickly Master Additional Software as Required


Excellent Professional References Provided Upon Request



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