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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Medical Device Field and Technical Support
Profile of Qualifications
More than 15 years of experience in technical support, information technology, problem resolution, documentation, organizational collaboration, operations management and customer service. Well-versed in product assistance, root-cause analysis, problem escalation, project oversight and personnel assistance. Possess excellent strategic planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence. Veteran of United States Army.
Career Track
Nihon Kohden 2012 - Present
Technical Support Specialist 2, 2015-Present
Tasked with supplying comprehensive computer assistance to end users with MS Windows-based systems and collaborate with TSS1s & TSS3s as required to properly resolve problems.
Escalate technical problems to higher levels as necessary, follow up on service requests and prepare detailed technical documentation such as bulletins & diagnostic paperwork.
Knowledgeably execute encompassing root-cause analyses at client locations and ensure mutually-positive working relations with customer organizations.
Field Service Engineer, 2013-2015
Expertly installed & maintained medical equipment such as wireless telemetry systems, RF transponding technologies, WLANS and network infrastructures at various locations throughout United States.
Skillfully diagnosed & resolved customer technology problems and addressed recurring malfunctions.
Material Handler, 2012-2013
Diligently verified order documentation, pulled & prepared items for shipment and tracked packages.
Accurately processed, tagged & receipted inventory and expertly diagnosed & resolved shipping errors.
Efficiently entered all inventory & shipping data into computer and conducted monthly cycle counts.
Inspected all product, rejected damages merchandise and relocated items to various storage areas.
Military Service
United States Army 2001 - 2007
Computer and Detection Systems Repair Specialist
Expertly assessed equipment to determine usability, diagnosed faults using cutting-edge methodologies & technologies, executed comprehensive repairs and tested corrected systems to ensure operability.
Education
California State University San Bernardino
Bachelor of Science - Computer Science, 3.3 GPA, 2011
Computer Business Certification, 2001
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