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Yyyyyy x. yyyyyy

4420 Washington St., #2 ~ Boston, MA 02131

413-519-5346 ~





  Healthcare industry leader seeking a challenging role new business development role.


Summary of Qualifications



  Accomplished healthcare leader with a proven track record of consistently exceeding performance goals.

  Outstanding knowledge of the insurance industry with an ability to creatively develop and implement new community outreach programs, leveraging strong new business development, training and contracting successes.

  Solid listening, verbal communication and interpersonal skills, building relationships with stakeholders such as providers.

  Represented organizations at several regional and state conferences for a variety of industry groups.

  Drafted all content for website and marketing materials, and executed a business plan for web-based Medicaid business.

  Secured more than 500 enrollments for Fallon Total Care within the first 90 days of healthcare plan rollout, and recovered $160,000 in reimbursement revenue.

  Educated community members about Medicaid regulations and eligibility for Federal and state clinical care programs.

  Stellar time management, attention to detail and organizational skills, including successfully prioritizing tasks.

  Strong understanding of Medicare, Medicaid and health insurance products, including those for special populations.

  Proficient with Microsoft Office suite; CRM; Salesforce; electronic medical records; and familiar with ICD-9.

  Willing to travel.


Professional Experience



Sales and Marketing Experience:

  Fostered and developed relationships with advocates, provider and agency partners and other key stakeholders.

  Educated potential customers, caregivers, advocates and providers by creating compelling presentations to specific audiences about a Special Needs Plan for Medicaid beneficiaries that are over the age of 65.

  Communicated effectively with students, parents, nurses, management and administrators.

  Supported an inbound telephone marketing prospect line by demonstrating excellent telephone communication skills. 

  Overcame customer objections and secured significant referrals for the sales team to exceed monthly membership goals.


Special Event/Outreach Experience:

  Planned and executed participation at special events such as health fairs, education sessions, church events and professional association events.

  Served as a key liaison between provider offices and appropriate divisions to resolve issues and concerns.

  Created a database of community organizations for a special community outreach project by leveraging relationships.

  Safely transported and accurately set up display units and tables with marketing materials.


Leadership and Teaching Experience:

  Chosen to take part in a special Train the Trainer Series that focused on increasing sales within the broker channel.

  Worked collaboratively with colleagues to develop specific training initiatives for a select group of brokers.

  Developed training curriculum and trained colleagues on Medicaid and Medicare, including a Corporate Trainer.

  Educated children in a classroom environment, including students with special needs.

  Supervised a team of associates to excel, exceed performance goals and maximize their potential.

  Ensured resident counselors followed details of all medical orders for developmentally disabled clients.

Yyyyyy x. yyyyyy

4420 Washington St., #2 ~ Boston, MA 02131

413-519-5346 ~


Work History



Community Outreach Specialist, United HealthCare Boston, MA 2015-Present

Owner, BayState Medicaid Services Worcester, MA 2014-Present

Temporary Community Outreach Project, School of Optometry, MCPHS University Worcester, MA 2014

Outreach Coordinator, Fallon Total Care Worcester, MA 2013-2014
Medicaid Coordinator, Summit ElderCare and Navicare, Fallon Community Health Plan Worcester, MA 2011-2013
Professional Support Staff, Rehabilitative Resources Inc. Sturbridge, MA 2010-2011

Sales Supervisor, Lacoste Natick, MA 2007-2008

Teacher s Aide, Boards of Cooperative Educational Services Rochester, NY 2005-2006
Medical Liaison/Resident Counselor, Heritage Christian Homes, Inc. Rochester, NY 1999-2003


Education and Training



AS, Medical Office Administration, Salter College West Boylston, MA; earned 2010


BS, Consumer Studies, Apparel Marketing, University of Massachusetts Amherst, MA; earned 2002


Post-Baccalaureate Program, Communication Disorders, University of Massachusetts Amherst, MA; completed 2004





Insurance Producer License, State of Massachusetts, License No. 1982264


Volunteer Work



  Recruitment Supervisor, Sigma Kappa Sorority, Beta Eta Chapter, University of Massachusetts Amherst, MA.

  Advisory Board Member, Sigma Kappa Sorority, Zeta Zeta Chapter, Babson College Wellesley, MA.

  Executive Board Member, Vice President of Programming, New England Sigma Kappa Alumnae Chapter.

  Board of Directors/Program Committee/Search and Transition Committee, Family Services of Central Massachusetts.

  VegWorcester, helped to organize annual VegFest, working on a committee with seven others to organize the event.

  Foster Home Coordinator, Curly Tail Pug Rescue.

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