Driven, detail-focused and enthusiastic professional with years of experience in a diverse medley of executive-level administrative care environments. Experienced in working independently using strong organizational skills and attention to detail. Adept at maintaining lasting and beneficial relationships with clients, colleagues and managers. Able to excel individually or as a cross-functional team member. Seeking a role that will allow for leverage of customer service skills in a flexible environment; targeting opportunities that will provide the ability to advance and grow as a professional.

Customer Service | Office Management | Collaborative Problem Solving | Critical Thinking | Strategic Planning

Time Management | Prioritization | Calendar Management | Workflow Development | Travel & Arrangements | Event Planning

Team Leadership | Executive Support | Logistics | Inventory Control | Risk Assessment | Confidentiality | Project Management

Meeting Planning | Expense Reporting | Technical Savvy | Types 45 WPM | Windows | Microsoft Office | Microsoft SharePoint File Maker Pro 4 | Tabs | QuickBooks | AS400 | Oracle | Silverlight Time & Attendance System | Storm System | Concur

T&E Software | Database Management | Languages: English & Spanish (Bilingual) | Interpersonal Communication

         Managed an intricate daily calendar, including travel arrangements, appointment setting and liaising between Associates, Consultants and Executives

         Worked in a "gatekeeper" capacity so as to control the levels of direct contact between visitors and executives

         Oversaw the completion of complex special projects; researched and compiled data and statistics, developed management reports and maintained corporate records and a tickler system to ensure timely completion of corporate filings

         Played an integral role in preparing budget schedules/books and executive-level presentations

         Handled highly confidential messages, memoranda and correspondence, as well as important files and records

         Served as a back-up Assistant to the = VP Counsel, VP Controller and CCO as needed; aided in legal matters including review and revision of license agreements, SOWs, NDAs, MSAs and amendments

         Ensured that the Business Development team complied with all relevant requirements

         Composed and edited all client agreements as needed for contract negotiation processes

         Collected and prepared information for the EVP & CFOs for use for discussions, meeting agendas and presentations

         Administered all insurance policies, including updating and tracking the insurance policy schedule

         Liaised with the EVP and CFO to administer the 401(K); mastered the plan to ensure alignment with fiduciary duties and plan compliance measures

         Ran quarterly HCE and Vesting reports, forfeitures and invoices; maintained files of subsequent events and participated in all correction matters

         Delivered information to accountants and participants regarding all EGTRRA plan documents

         Served as the administrator for Concur T&E; also converted the company s T&E process from manual to electronic

         Enforced policy compliance and offered staff support regarding expense-related concerns

         Acted as an authorized corporate office point of contact for all business and expense reports inquiries; audited expense reports, established Concur accounts for new users and processed expense reports for final audit approval

         Attended and partook in all annual Concur Client Fusion conferences

         Provided an advanced level of executive support to five executive partners with complex organization responsibilities, work with a team environment.

         Managed complex calendar activity, including partner appointment scheduling and planning workflows for all Associates, Consultants and Executives

         Worked as a primary liaison between and support source for between executives and their respective organizations

         Compiled process and analysis data gathered from research objectives and prepared reports as directed

         Prepared non-routine correspondence that aligned with company guidelines and sought out executive signatures; proofed materials to guarantee compliance with brand guidelines

         Arranged and coordinated meetings, travel and conferences in partnership with the Meeting and Events Planning team

         Anticipated travel needs for all executives and singlehandedly arranged for complex international and domestic travel including passport, credit card and club membership matters

         Devised high-caliber draft proposals and presentations under the guidance of executive personnel

         Fulfilled miscellaneous administration tasks, i.e. locating and completing Standard Accenture forms, invoicing, account reconciliation, as well as voicemail/email distribution list maintenance

         Delivered comprehensive administrative support to the Vice President and a sales force of six National Account Managers

         Managed a holistic calendar including meetings, conference room bookings and conference calls

         Prepared and submitted all expense reports on a timely basis for the VP and coordinated all domestic travel arrangements

         Effectively organized office operations and procedures, controlled correspondence, managed office systems, and reviewed and approved supply requisitions

         Upheld levels of office efficacy by maintaining all layouts and equipment with precision and care

         Worked with the corporate HR department during new hire processes; handled payroll and benefits administration

         Also served as a liaison with the legal department and a primary contact point for Independent Sales Representatives

         Handled all office purchases and inventory control measures

         Led the planning and implementation of all company-sponsored events and new projects

         Created trial accounts for all new and existing clients

         Directed all administrative operations; controlled correspondence, handled office systems, and reviewed and approved supply requisitions

         Maintained high efficiency levels by carefully implementing budgets, systems, layouts and equipment purchasing processes

         Headed HR functions including new hire and termination process, staff payroll and tax-related duties

         Supervised a team of sales, customer service, and order processing personnel, including a filing clerk and the recovery unit

         Assisted the President with collection, marketing and warehouse duties, among others

         Tracked all travel and expenses, as well as the calendar of events for the President and managed calendar for the president.

         Successfully and seamlessly implemented new computer programs and led update processes as needed

         Processed all headquarter invoices in accordance with relevant policies and procedures

         Delivered customer care support in resolving escalated disputes to ensure a timely and effective resolution for both the customer and the sales staff

         Evaluated and followed up on all inbound correspondence from BBB, Small Claims Court, Consumers Affairs and clients

Bachelor of Science, Business/Human Resources Management, University of Phoenix, 2015

Certification, Business Administration, Essex College of Business