Devoted, enthusiastic professional with over 10 years of progressive experience in roles of increasing scope and responsibility. Skilled in fostering and sustaining lasting relationships and partnerships with stakeholders at all levels. Adept in implementing support efforts, needs assessments and other processes to drive client satisfaction to the highest degree. In search of Project Management roles that will allow for leverage of skills, as well as deliver opportunities for ongoing career development and professional advancement.

Project Leadership | Client Support | Strategic Planning | Process Benchmarking | Redesigns | Risk Analysis

Software Implementation | Operations Management | Process Design | Needs Assessment | Mentoring | Supervision Workflow Coordination | Training & Development | Time Management | Organization

Nike Inc. | Product Manager (2016 Present)

         Oversee daily operations of the company s global Kronos Timekeeping and Scheduling solution.

         Establish credibility, rapport and ongoing communication with essential stakeholders, including external parties

         Define and set projects into motion; assign Project Managers to determine the cost, schedule, and performance of each product to drive program victory and acceptance

         Align program scope with business objectives; make program enhancement suggestions in an effort to strategically progress toward the final result

         Lead staffing functions including the recruiting, management and career development of all consulting staff

         Also guide, coach and lead a highly-skilled, dedicated technical team; work together to devise budgets, project roadmaps and long-term visions

         Coordinate projects execution involving third-party vendors; also consult on system implementations

Xerox Business Services | Project Lead (2011 2016)

         Provided 24/7 production support coverage

         Directed project management while assisting client with daily business processes, e.g. strategic planning, redesign, risk analysis, software implementation, system configuration and others

         Conducted discovery sessions with IT, Payroll, and HR to assess clients functional requirements, identify gaps, and deploy business solutions

         Delivered remote daily L3 support for the Kronos application; successfully managed an upgrade process from Version 6.2 to Version 7.8

         Supported the initial deployment of WFM v6.2 for over 200 domestic locations

         Enhanced the process for all modules with a focus on WIM, WFS and core timekeeping

         Worked in conjunction with primary client stakeholders to offer consultative support for break/fix and enhancement, along with other related Kronos developments

         Ran daily and monthly team meetings to determine trending, escalations and reporting for all resolving teams

         Fueled application engineering efforts, e.g. requirements gathering, documentation, development, quality assurance, deployment and validation

Hiland Dairy Inc. | Project Lead (2010 2011)

         Acted as the internal Kronos functional expert to efficaciously manage the implementation of Kronos iSeries V6 to eight locations across four states; also led installation of 4.5K terminals in existing locations

         Created and set forth a Disaster Recovery plan and all related processes

         Successfully maintained all functional design documentation in an organized, detailed manner

         Liaised with important stakeholders in the areas of IT, Human Resources and Payroll

         Tested system changes across locations and offered viable solutions for Production Support concerns

         Improved system and/or application performance notably; observed system and application performance using analyses to provide optimal solutions

Neiman Marcus | Project Lead (2006 2010)

         Headed sessions focused on all key elements of project leadership, e.g. tactical planning, risk assessment, etc.

         Documented and managed System Configuration and Conduct including related discovery sessions with IT, Payroll, and HR to assess functional requirements, note present gaps, and deploy useful business solutions; carefully documented and maintained all functional design progress

         Prepared and presented on project statuses to keep all involved parties informed

         Created and rendered a series of system, unit and user acceptance testing (UAT) plans

         Also developed sound, holistically-reaching Disaster Recovery plans and all related documentation

         Redesigned Connect interfaces to improve performance; also revamped Data Collection Manager to achieve the same purpose, as well as support Kronos 4500 terminals across numerous locales

         Evaluated and shared system rollout requirements; included development of process documents, diagrams and feature specifications

         Collaborated with IT, HR and Payroll stakeholders to perform functions including management of system change tests between locations and delivering solutions for production support matters

Kronos Inc. | Application Consultant (2005 2006)

         Offered users 24/7 Kronos support specific to infrastructure and applications system over the course of each project lifecycle; worked post-implementation to consult on and analyze system and application proficiency

         Directed and managed the flow of discovery sessions used to assess client functional requirements

         Developed process documentation, diagrams and detailed specifications for all features

         Worked with users across levels to accurately and swiftly complete implementation

         Concisely communicated system rollout requirements

         Crafted a functional design document that detailed proposed system configuration; also led functional testing and certification processes

         Led all facets of the application orientation process

         Configured, implemented and upgraded the following in complex environments; also noted gaps in and deployed business solutions for:

o    DCM 5.0.09, 5.1.6

o    4500 Terminal 2.2.1

o    Touch ID 2.1.1

o    Connect 5.0.5, 5.1, 5.2

o    Record Manager 5.0

o    Attendance 5.0

o    Process Manager

o    Accruals

o    Workforce Timekeeper versions 5.0, 5.1 and 5.2

o    Scheduler 5.1

o    SQL and Oracle Databases

Bachelor s Degree, Organizational Communications, Missouri State University