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Key Contributor & Effective Leader supporting operations functions in fast-paced and high-stress environments within the non-profit industry. Experienced in supervising hundreds of staff members, leading large-scale fundraising events, managing grant applications, and handling human resources operations. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.
Operations Management Non-Profit Industry Staff Management Fundraising/Development
Human Resources Management Volunteer Management Event Promotions Budget Management
Contract Negotiation Program Management Report Generation Attention to Detail
SWOT Analysis Grant Management Creating Event Materials Federal/State Regulations
Demonstrated experience in leading large-scale operations within the non-profit industry in addition to extensive event management experience which has included managing logistics during the Super Bowl, NBA All Star Weekend, MLB games, and NBA games
Experienced in supervising hundreds of employees simultaneously, creating standard operating procedures, and managing key vendor relationships
Directed day to day operations within a fast-paced non-profit environment with a concentration on increasing productivity and efficiency levels
Play a lead role in the management of $3 million in advancement and development programs, complete detailed SWOT analysis, and review operational plans
Collaborate closely with the Chief Executive Officer, Board Members, and the organization s President in addition to maintaining positive rapport with volunteers and event co-chairs
Supervise cross-functional staff members which requires providing individualized coaching/feedback, complete detailed market research, and oversee grant applications
Facilitated daily logistics within the development department which included creating an internal infrastructure used to grow an advancement budget valued at approximately $2.5 million
Provided guidance to team members in regards to internal software systems such as Raiser s Edge, iWave, Foundation Search, and AuctionMaestro
Managed gift processing, acknowledgement, recognition, and tax compliance along with mentoring the development team which consisted of fundraising volunteers and board members
Managed six large-scale annual fundraising events which accounted for over $1.3 million in annual revenue and included the Annual Gala, Old Bags Luncheon, BRAVA Awards, Spirit of Greenwich Awards, and Aquatics Hall of Fame and Golf Outing
Designed and implemented innovative strategies aimed at improving event logistics, maintained positive rapport with corporate donors, negotiated vendor contracts, and created event materials
Supported member service operations within a non-profit environment which required processing program/membership registration and handling billing which accounted for over $3.7 million in revenue
Generated comprehensive membership reports on a monthly basis, sent out membership renewal notices, and oversaw collections logistics
Provided training to customer service staff members in regards to YWCA programs, supervised customer service teams, and diffused escalated customer service issues
Utilized superior communication abilities to negotiate vendor contracts, scheduled internal/external room rentals, and support both finance and IT departments
Recognized as a member of the management team within an organization tasked with building and operating a 10,000 seat arena
Managed booking logistics which included booking client events, negotiating vendor contracts, and ensuring event specifications were followed
Created comprehensive event budgets, maintained communication with third-party individuals, created internal standard operating procedures, and evaluated staff performance
Acted as a building liaison for the City of Bridgeport Office of Emergency Management due to superior communication and time management abilities
Additional Professional Experience Includes:
Booking Manager, New Haven Coliseum, 2000-2001
Manager, Event Administration/Event Manager, Madison Square Garden, 1996-2000
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations roles within the non-profit industry with experience in designing and implementing standard operating procedures, completing detailed financial analysis, and handling human resource/accounting operations. In addition, I have a demonstrated ability to lead fundraising efforts and coordinate large-scale events.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which a Master s Degree in Sports Administration from St. Thomas University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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