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Career Summary
Driven and dynamic professional with years of leadership and service-focused experience. Possesses a demonstrated track record for surpassing organizational goals to achieve success. Committed to the seamless delivery of top-notch customer service. Resolutely overcomes challenges via the development of holistic solutions. Seeking a position that will allow for continued leverage of skills, as well as deliver opportunities for continued career advancement and growth. Targeting a highly challenging career role that will offer opportunities to contribute to the success of a flourishing company.
Skills & Core Competencies
Interpersonal Communication ~ Critical Thinking ~ Collaborative Teamwork ~ Problem Solving ~ Strategic Planning
Time Management ~ Organization ~ Leadership Acumen ~ Windows Proficiency ~ MS Office Suite (Word, Excel, PowerPoint)
Professional Experience
BPC
Client Services Group Leader, 2006-2015
Comprehensively processed all claims and worked collaboratively to build plans based on clients respective needs
Discussed customers respective preferences in order to match their feedback with appropriate products and services
Maintained through knowledge of and total adherence to regulatory standards and reporting requirements, e.g. HRA, FSA HSA
Led the implementation of innovative process improvements, including changes updates
Nyhart
Flex/COBRA Services Supervisor, 1999-2006
Accurately processed claims and COBRA payments in a timely manner
Worked holistically with customer to develop their plans and ensure regulatory compliance
The Great Frame Up
Assistant Manager, 1996-1999
Aided customers in choosing materials to use for their custom or self-facilitated artistic projects
Upheld high levels of inventory control and ordered stock as needed
Cut materials and built orders in alignment with customer preference
Performed supervisory duties including scheduling personnel, managing cash, balancing register drawers and making daily deposits
Also served as a Payment Processor with Consumer Satellite Services from 1995 1996 and
worked from home for nearly 10 years as the Owner of a small craft business
Education & Professional Development
Certification, Flexible Compensation (CFC), Employers Council on Flexible Compensation
Also formerly credentialed as a Certified Nurse s Aide (CNA)
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