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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Customer Support and Logistics Specialist with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex customer service situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service/support. Offer solid leadership abilities with experience in supporting large-scale projects, working within cross-functional teams, and implementing innovative processes.

Key Competencies


Customer Service/Support Oral/Written Communication Technical System Maintenance Attention to Detail

Microsoft Office Suite Complex Problem Solving Staff Management/Supervision Safety Management

Standard Operating Procedures Team Leadership Strategy Development Training/Coaching


Professional Experience

United States Army Reserve Date-Date

25U Signal Support Systems Specialist

  Direct day to day operations within a fast-paced environment with a concentration on increasing efficiency and productivity levels in addition to managing signal support system logistics

  Oversee the setup and maintenance of technical systems which requires significant technical acumen, train and supervise a team of 5 Soldiers, and lead the coordination of automated network systems

  Maintain a significant knowledge of mechanical and electrical best practices which resulted in successfully identifying issues and creating appropriate solutions


Red Lobster May 2014-August 2015


  Provided superior customer service to patrons within a food-service environment which included greeting customers, assisting with menu related inquiries, and making food/beverage recommendations

  Utilized superior communication and interpersonal abilities to diffuse escalated customer service situations, assisted with facility cleaning/resetting, and stocked server stations

  Knowledgeable in both state and federal food safety regulations which resulted in consistently achieving a clean and healthy working environment


Instant Tax Service January 2011-May 2011

Sign Holder

  Supported advertising efforts within the organization which included distributing flyers to potential customers and consistently providing stellar customer service

  Assisted with special sales and/or advertising projects as needed and built positive relationships with both new and existing customers within the community


Additional Professional Experience Includes: Stock Clerk, Express Clothing

Education & Volunteer Experience

High School Diploma, Central Gwinnett High School

Volunteer, YCA, Fort Stewart, GA

Volunteer, Fort Stewart Moral, Welfare, and Recreation Department

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