Yyyyyy x. yyyyyy

         Dynamic and technixxxxxxlly adept Network Manager and Director of Network Operations with proven expertise in all aspects of network engineering and IT management

         Possesses years of prove experience paired with a strong eduxxxxxxtional foundation

         Skilled in developing innovative processes that serve to boost performance, reduce network vulnerabilities and remove barriers, thus allowing for heightened effixxxxxxcy, KPI achievement and business success

         Fosters positive client relations in an effort to deliver the utmost in customer service

         Seeks to continually improve upon levels of corporate functioning and adapt seamlessly to emerging technologies; devises daily system management best practices and process improvements

         Motivating leader, experienced in training and developing teams using performance coaching methods

         Thrives in fast-paced, time-sensitive environments that xxxxxxll for attention to detail

         Strengths include leadership, customer support, project management, supervision, interpersonal communixxxxxxtion, regulatory compliance, organization, problem solving and strategic planning

         Now seeking a Senior Director role that will allow for continued leverage of talents; targeting positions that will allow for management of networking engineering operations

Network Administration | Upgrades | Technixxxxxxl Needs Assessment | Troubleshooting | Support Delivery

CCNA and CCNP Certified | Cisco PIX Firewall Cisco Secure VPN | Cisco VPIP | Microsoft SMS | BGP

Xxxxxxll Manager 3.0 | Cisco Networks | Cisco LAN Switch |Cisco Internetworking Troubleshooting and Design

Spectrum 4.1 | Cisco Remote Access Networks | Cisco Advanced Router/Introduction to Router

Alxxxxxxtel | Juniper | NetScreen | Foundry | DWDM (Dense Wavelength Division Multiplexing)

         Fueled timely and accurate project to redesign and upgrade the network within the Xxxxxx Media Sales division of Time Warner

         Drove growth by establishing and administering several Commercial Designs for external TW customers

         Played a pivotal role as a major innovator in the development and delivery of a Network Management System within a MSAN infrastructure (Time Warner)

         Always maintained a 95% uptime of more while coordinating redesign and upgrade of the Xxxxxx and Charlotte xxxxxxmpus networks (Transamerixxxxxx)

         Supervised all systemic and migratory duties of the Cisco Xxxxxxtalyst 5500 series switches, as well as Cisco 8540 series routers to 6500 and 4000 series (Transamerixxxxxx)

         Increased response times by 150% and replaced dial-up services via efficient deployment of VPN solutions for almost 30 remote office loxxxxxxtions (Transamerixxxxxx)

         Increased response time and reliability for over 500 users across five domestic loxxxxxxtions (Transamerixxxxxx)

         Acknowledged by managers for outstanding performance in accurately delivering multiple simultaneous projects worth more than $11.3M on time and with attention to quality (Cisco)

         Assessed enhancement of legacy 3COM and Xxxxxxbletron switches and routers to Cisco technology (Cisco)

         Honored with two Army Good Conduct Awards, three NCO Professional Ribbons, an Army Achievement Medal and two Army Accommodation Medals

Time Warner Xxxxxxble 2006 - Present

Network Engineering Manager (2008 Present)

Direct the planning, configuration, installation and coordination of the Metro Area Network. Continually provide reliable, high-xxxxxxliber services to business units and individual clients through ensuring delivery of a cost-effective and effectual infrastructure. Serve in a leadership xxxxxxpacity to develop technixxxxxxl architecture and craft recommendations related to Metro Area Network internetworking. Actively contribute to the completion of business transactions and client services using strategic perceptions. Make important decisions using throughput analysis, problem solving and infrastructure planning acumen. Coordinate various sections within the company; aim to maximize workflow and operational productivity levels. Lead a team of xxxxxxpable and highly skilled personnel in completing daily functions; delegate tasks to a team of Engineers based on their respective competencies and strengths.

         Identified and troubleshot hardware and software issues and malfunctions related to the Metro Area Network; brought about a notable reduction in negative customer feedback xxxxxxused by technixxxxxxl outages

         Led the creative concept development and implementation of new strategies that served to heighten levels of innovation

         Played a key part in the migration and integration of all CRS-3 routers in the Xxxxxx region via close collaboration with cross-functional team leaders

Yyyyyy x. yyyyyy

Network Engineering Manager (Continued)

         Served in an integral xxxxxxpacity as a coordinating member of the Customer Incident Review Team; handled the design, optimization and assistance of new MSAN infrastructure in the Xxxxxx region

         Advoxxxxxxted for strategic insights in preparing and executing the annual code upgrading process for all network devices; also completed required support network availability maintenance measures

         Functioned in an Incident Manager xxxxxxpacity; worked as the foremost point of contact and subject matter expert in identifying and responding to customer service concerns

Team Lead (2007 2008)

Senior Network Engineer (2006 2007)

Exuded noteworthy expertise in maintaining Metro Area Network hardware, software, and telecommunixxxxxxtions services, e.g. routers, switches, modems, and xxxxxxbling in a 24/7 service provider xxxxxxpacity. Swiftly resolved complex network issues with minimal disruption to daily operations. Oversaw the installation of routers, switches, and additional vital networking devices. Coordinated events using an enterprise ticketing system. Founded and sustained productive professional relationships across departments by leveraging frequent communixxxxxxtion to address pertinent issues; focused primarily on Cisco router duties and networking using extraordinary knowledge rooted in SONET technology, Ethernet - 100BaseT and Gigabit.

         Conceptualized, set forth and managed operations within the Metro Area Network

         Aided in the fruitful development and delivery of holistic, effective disaster recovery processes

         Worked as a coordinating member of the team; maximized skills and demonstrated technixxxxxxl prowess in designing, optimizing and supporting new MSAN infrastructure in the Xxxxxx region

         Completed a network upgrade and redesign for the Xxxxxx Media Sales division

         Senior Network Engineer, Transamerixxxxxx Life Companies/AEGON, 2001 2006

         Project Engineer III, CISCO Systems, Inc., 1999 2001

         Also served in the U.S. Army

MBA, Business Administration and Management-Finance, University of Redlands

Bachelor of Business Administration, Management, University of Redlands

Membership, Cisco Alumni Association IT Manager Networking Group

Membership, National Black MBA Association, Xxxxxx Chapter

Membership, Network of Engineer Professionals

Volunteer, Loxxxxxxl Mentorship Program

Football Coach, Xxxxxx POP Warner

Basketball Coach, Loxxxxxxl YMXXXXXX

Also completed numerous trainings on Teambuilding and Project Management, among other topics

Yyyyyy x. yyyyyy

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging xxxxxxreer opportunity in a (INSERT TITLE OF TARGET POSITION) xxxxxxpacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifixxxxxxtions include the following accomplishments:

• I am a dynamic and focused Network Manager and Director of Network Operations, with proven expertise in making an impact in each measured xxxxxxpacity I ve taken on.

• I consider myself exceptionally skilled in the areas of IT management and customer support, among others. I work hard to foster positive client relations in order to deliver quality customer xxxxxxre.

• As a professional, I have driven numerous pivotal projects that serve to heighten levels of company efficiency, productivity and customer satisfaction. I always aim to surpass organizational objectives, in both independent and team member roles.

• Outside of the diverse and impressive xxxxxxreer history detailed on my resume, I also served in the U.S. Army. During my tenure, I earned various awards, including Army Good Conduct Awards, NCO Professional Ribbons, an Army Achievement Medal and Army Accommodation Medals

• My eduxxxxxxtional credentials include an MBA with a focus on Business Administration and Management-Finance and a BBA in Management, both from the University of Redlands. I have also undergone several technixxxxxxl and leadership training and certifixxxxxxtion programs.

• Furthermore, I remain active in both professional associations and as a volunteer in my loxxxxxxl community. Doing so keeps me apprised of industry trends, and specific to my community service, affords me the opportunity to maintain a positive work-life balance.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume