Dedicated and accomplished Licensed Claims Adjuster with several years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage complex property claims and diffuse escalated customer service situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, reviewing claims in Xactimate, and increasing operational productivity.  

Claims Adjusting Team Leadership/Motivation Construction Best Practices Self-Motivated

Project Management Strategic Operations Planning Insurance Industry Revenue Growth

Cable Installation Policy/Procedure Development Strategy Alignment Xactimate Claims System

  Directly manage the investigation and estimation of claims throughout the state of Florida which includes reviewing claim information and property damage

  Successfully estimated approximately 50 claims within 30 days due to exceptional time management and attention to detail 

  Oversaw customer service logistics within an organization tasked at retaining customers on behalf of cable providers which included reviewing and diffusing escalated customer service issues

  Played a lead role in retaining over 1,000 customers annually through going door to door to customers on a non-pay collection list

  Recognized as a Top Producer for 3.5 years out of a team of 40 Technicians

  Led technical functions within a utilities company which required building water and sewer lines throughout the city of Panama City, FL

  Reviewed and corrected complex technical issues, worked closely with project teams, and ensured project timelines were followed    

Additional Professional Experience Includes: Owner, DALKA Enterprises (2006-2008) and Project Manager, Tri-State Cable (1991-2006)