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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
- Results-driven Professional possessing broad experience managing key client accounts and successfully providing technical support to end users.
- Dynamic interpersonal communication skills, key to simplifying complex concepts and cultivating positive relationships.
- Recognized for the ability to revamp existing processes to significantly increase efficiency.
- Skilled in developing and implementing highly effective marketing campaigns to attract new clientele.
Skills
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Account Management Process Improvement Adwords |
Technical Support Relationship Management Adobe CS |
Marketing MS Office Suite Final Cut Pro
|
Professional Synopsis
GenPact, Farmington Hills, MI 2015-2017
Team Captain (2016-2017) | SRP Specialist (2015-2016) | Online Specialist (2015)
- Received multiple merit based promotions due to strong leadership and organizational abilities.
- Utilized strong management abilities to build, train and lead a high-performance team of 5 staff members; recognized as top performing team.
- Leveraged strong technical knowledge to assist business owners with increasing online exposure, utilizing Adwords to set up ads and managing monthly budgets.
- Provided prompt support to end users; identified and resolved account issues in a timely manner.
Hall of Fame Dance Competition, Wixom, MI / Boynton Beach, FL 2012-2015 & 2017
Audio / Visual Technician
- Utilized excellent organizational abilities to facilitate various aspects of third largest competition tour nationwide.
- Conducted in-depth training for newly hired team members; closely monitored performance and ensured on-time completion of tasks.
- Successfully identified and troubleshot technical issues; ensured overall connectivity for customers.
Onset Marketing, Wixom, MI 2012-2013
Client Relationship Specialist
- Demonstrated excellent interpersonal skills while forming and maintaining positive relationships with key corporate clients; conducted thorough follow-up to ensure satisfaction.
- Maintained detailed records within corporate database.
SEEL, LLC, Detroit, MI 2011-2012
Marketing / Outreach Coordinator
- Designed, developed and deployed highly effective marketing strategies to attract new clientele.
- Utilized various advertising tactics including e-blasts, direct mail and program flyers to increase brand exposure.
- Performed in-depth market trend research; collected and analyzed demographic information.
Education
Bachelor of Arts in Communications, Minor in Marketing, University of Michigan-Dearborn
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