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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com

 

Profile of Qualifications

 

  • Results-driven Professional possessing broad experience managing key client accounts and successfully providing technical support to end users.
  • Dynamic interpersonal communication skills, key to simplifying complex concepts and cultivating positive relationships.
  • Recognized for the ability to revamp existing processes to significantly increase efficiency.
  • Skilled in developing and implementing highly effective marketing campaigns to attract new clientele.

 

Skills

 

   Account Management

   Process Improvement

   Adwords

   Technical Support

   Relationship Management

   Adobe CS

   Marketing

   MS Office Suite

   Final Cut Pro

 

Professional Synopsis

 

GenPact, Farmington Hills, MI 2015-2017

Team Captain (2016-2017) | SRP Specialist (2015-2016) | Online Specialist (2015)

  • Received multiple merit based promotions due to strong leadership and organizational abilities.
  • Utilized strong management abilities to build, train and lead a high-performance team of 5 staff members; recognized as top performing team.
  • Leveraged strong technical knowledge to assist business owners with increasing online exposure, utilizing Adwords to set up ads and managing monthly budgets.
  • Provided prompt support to end users; identified and resolved account issues in a timely manner.

 

Hall of Fame Dance Competition, Wixom, MI / Boynton Beach, FL 2012-2015 & 2017

Audio / Visual Technician

  • Utilized excellent organizational abilities to facilitate various aspects of third largest competition tour nationwide.
  • Conducted in-depth training for newly hired team members; closely monitored performance and ensured on-time completion of tasks.
  • Successfully identified and troubleshot technical issues; ensured overall connectivity for customers.

 

Onset Marketing, Wixom, MI 2012-2013

Client Relationship Specialist

  • Demonstrated excellent interpersonal skills while forming and maintaining positive relationships with key corporate clients; conducted thorough follow-up to ensure satisfaction.
  • Maintained detailed records within corporate database.

 

SEEL, LLC, Detroit, MI 2011-2012

Marketing / Outreach Coordinator

  • Designed, developed and deployed highly effective marketing strategies to attract new clientele.
  • Utilized various advertising tactics including e-blasts, direct mail and program flyers to increase brand exposure.
  • Performed in-depth market trend research; collected and analyzed demographic information.

 

Education

 

Bachelor of Arts in Communications, Minor in Marketing, University of Michigan-Dearborn

 

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