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Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing daily administrative operations, implementing innovative operational strategies, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Key Competencies

Operations Management Full-Cycle Project Management Staff Training Ability to Multi-Task

Staff Training Human Resources/Recruiting Relationship Management Customer Retention

Process Improvement Oral/Written Communication Developing Project Plans & Budgets


Professional Experience

Lowes, Gilroy, CA 2012-Present

Department Manager

  Direct day to day operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative operational process, supervise departmental team members, providing coaching/mentoring to new hires, and handle merchandising functions

  Play a lead role in training new employees in regard to various internal processes, train others in installation contracts, and generate operational reports

  Successfully sold over $1.4MM individually and assisted in the department achieving over 35% of total sales revenue in the store

  Received several Gold Status monthly pins along with over 12 awards for customer service


Spaulding Youth Center 2002-2012

Special Needs Teacher

  Led both administrative and teaching operations within a special needs classroom along with acting as an observational Writer

  Trained in effective crisis management techniques, obtained 2 You Make a Difference Awards , and achieved a promotion from residential to a public-school environment

  Utilized superior communication and interpersonal abilities to maintain positive relationships with team members and members of executive staff


Friendly s Ice Cream, Laconia, NH 1987-1999

Assistant Manager

  Coordinated operational functions within the organization which included ordering product, hiring/supervising staff members, and creating staff schedules

  Provided comprehensive training to new staff members, reviewed escalated customer service situations, and assisted with special projects



Bachelor s Degree, Southern New Hampshire College, Manchester, NH

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