- 200 Greengate Cir. Apt. G Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service Management

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 8 years providing high-performance sales support, customer service, and operations management support in the automotive dealership, leisure, hospitality, retail, health & fitness, pre-school education, and home entertainment businesses.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.

Key Expertise

Sales & Customer Service

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales & Rentals Management

    Multiple Account Management

    Customer Service Management

    Service Quality Management

    Relationship Management (Customers, Public, & Suppliers)

    Product Presentation

    Merchandise Inventory Management

Operations Management Support

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Inter-Office Coordination

    Staff Supervision & Training

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Customer Service Management

    Addressed several website inquiries per day, monetizing most into sales renewal and repeat customers.

    Assisted customers with locating out-of-stock items with partner stores, computed accurate prices that promoted higher sales, and responded to and resolved customer complaints via phone, email and fax as needed.

Relationship Management

    Built and sustained client relationships while earning a reputation for meeting or exceeding sales goals.

    Managed quality communication with clients and suppliers in providing a satisfying customer support and product representation for each client.

Merchandising & Sales Operations Management

    Designed and suggested novel merchandise displays to improve product visibility.

    Generated weekly sales reports to track product and marketing successes and assist management in decision-making and strategic sales planning.

    Supported cashiering duties, and provided merchandising assistance promoting and selling a broad range of customized products to individuals and commercial accounts.

    Processed merchandise returns and exchanges while restoring customer confidence in the business.

    Resolved product issues from customer feedback and shared new technology benefits from attending trade shows and conventions on industry trends and development.

Staff Development

    Trained new employees quarterly to bring them up to speed in productivity and customer service.

    Generated and submitted weekly sales reports to the sales department head for decision support and assessing product and marketing success.

    Oversaw store security, preventing merchandise losses through inventory awareness, attention to detail and integrity.

    Earned reputation for exceeding sales goals, receiving regular recognition for high sales performance.

    Provided a satisfying customer experience in engaging with company services, assisting customers with purchase decisions, resolving customer complaints to ensure customer loyalties and repeat business, and sustaining highly empathetic client relationships.

    Maintained adequate cash supply in cash drawers in multiple checkout stations.

    Managed the Laundromat and Tavern with a 30-seat bar and 20-table tavern, fulfilling customer orders for beverages and drinks in various mixes in accordance with quality standards, ensuring customer satisfaction and repeat patronage.

    Processed payment transactions through a Point of Sales System resulting in balanced financial books with minimal recording errors and payment losses.

- 200 Greengate Cir. Apt. G Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Conducted classes and mentored young children from toddler age to 4-years in preschool education.

    Provided emergency medical relief to students and faculty as a Xxxxxx Certified EMT-Basic responding initially until local paramedics and police had arrived.

    Ensured compliance with health and safety regulations in operating a child care facility and maintaining its public reputation.

    Provided retail service to all customers in accordance with service quality standards.

    Completed financial transactions arising from product sales utilizing a point-of-sales system.

    Managed merchandise inventory, ensuring adequate stocking and replenishment of all fast moving products to support sales and maintain customer patronage.

    Provided high quality customer service in taking and fulfilling food and drink orders, ensuring high visibility for easy customer response that contributed in created a satisfying dining experience.

    Processed all sales and payments transactions through a point-of-sales system for least transaction errors.

    Built and maintained customer relationships by engaging in friendly conversation and addressing complaints promptly to foster repeat patronage.

    Provided marketing and sales support through professional and courteous prospect calls, client interactions and relationships, and word-of mouth advertisement promoting the gym facilities and services to the community.

    Ensured compliance with service quality standards in all front-office operations, assisting clients with their workout schedules and regiments to help meet their physical training needs.

    Led other sales reps with countless hours interacting with clients and promoting gym services to expand the client base and maintain customer loyalties.

    Served as the team leader in his absence, providing sales and rentals of home entertainment content.

    Processed and finalized sales and rental transactions using a point-of-sales system to ensure accurate capture of sales and customer information.

    Monitored and maintained adequate stocking levels of fast moving items to ensure availability of all sales and rental products to a wider customer base at any given time.

Education & Credentials

Professional Training & Certifications

    EMT: EMS, Tri-County Technical College, Pendleton, SC (2011)

    Certification: Personal Training National Academy of Sports Medicine (2016)

Awards & Recognition

    Earned Top Seller for two consecutive quarters in at Waynes.