Yyyyyy x. yyyyyy

Seeking opportunity as Administrative Specialist Case Management with Be The Match (National Marrow Donor Program).

Customer/Public Relations ~ Calendar Management ~ Word Processing ~ Research Support

Meeting Coordination ~ Correspondence ~ Database Administration ~ Travel Coordination

         Possess seasoned experience in customer service and an outstanding blend of administrative, interpersonal, leadership, problem solving, and organizational skills.

         Well-developed abilities in creating spreadsheets and databases to track and organize vital information.

         Committed to supporting and maintaining a unified workplace climate, essential to maximizing staff morale and productivity.

         Reputation for discretion, professionalism, attention to detail, and commitment to confidentiality.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

         Highly methodical with strong talents in meeting set-ups, project support, and data input and analysis.

         Reliably encourage and foster transparent communication and cooperation across all company departments.

         Adept at prioritizing and managing multiple concurrent tasks to meet critical timelines and performance goals.

National Marrow Donor Program / Be The Match, Minneapolis, MN, 2011 to Present

Human Resources Coordinator 2015 to Present

Human Resources Assistant 2011 to 2015

         Spearhead full-scope administrative operations including HR activities spanning personnel file management, new hire orientations, interview scheduling, OSHA compliance, employment verifications, and efficiently processing WC claims, direct deposits, and new hire documentation.

         Advertise job vacancies for more than 80 locations and serve as BeConnected Editor.

         Proficiently govern special event & meeting planning, agenda preparation, office supply inventory replenishment, FedEx shipments/mailings, expense & p-card reconciliations, and I-9 & work authorizations.

         Notarize agreements, assess and triage HR inquires, draft policies and user guides, and prepare proposals, memos, presentations, letters, and forms to support internal communications.

         Organize meetings including taking minutes, assembling information packages, preparing charts, and reviewing expense reports.

         Train and mentor new departmental employees on departmental software, equipment, and functions.

         Answer and route incoming calls, set up conference calls, and maintain extensive records of project and program activities.

         Ensure stringent confidentiality for patients and donors when communicating with staff, network personnel, and general public.

         Championed implementation and management of new Metropass Benefit from start to finish.

         Co-planned and executed annual benefits fairs which received between 300-400 attendees each year.

         Played an integral role in planning, scheduling, and executing annual recognition ceremonies.

         Instrumental in arranging annual holiday luncheons and gift card distribution for 800 local employees.

         Reduced payroll costs for NMDP by hosting three commuter benefit fairs in 2015.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Johnstech International - Minneapolis, MN, 2008 to 2011

Administrative Assistant

         Contributed sharp business acumen toward providing quality executive support instrumental to ensuring optimal productivity and efficiency of company operations.

         Orchestrated travel logistics including itineraries, visas/passports, flights and accommodations, while reliably adhering to budget limitations.

         Greeted and directed visitors, managed switchboard, scheduled appointments, set up teleconference meetings, and arranged interviews for job applicants.

         Assembled orientation manuals and folders for new hires, prepared NDAs, processed ISO documentation, and compiled and submitted expense reports.

         Demonstrated exemplary event planning expertise in organizing company dinners and lunches including vendor selection and cost control.

Cyclone Communications, Roseville, MN, 2004 to 2007

Human Resources Assistant / Dispatcher

         Performed broad-based administrative functions such as conducting background and DMV checks, coordinating drug screenings, inputting payroll data, and maintaining Worker s Compensation/OSHA logs to ensure consistent regulatory compliance.

         Leveraged polished organizational skills toward seamlessly dispatching, tracking, and coordinating technicians to align with service calls and new installations.

Perkin s Family Restaurant, Arden Hills, MN, 2001 to 2003

Assistant Manager / Waitress / Host

         Collaboratively supervised staff while performing guest service functions such as greeting customers, taking orders, expediting and serving meals, and ensuring complete satisfaction.

         Operated cash register and accurately reconciled end-of-day sales.

Candidate, Associate Degree in Business,

North Hennepin Community College, Brooklyn Park, MN

Notary License

Crucial Conversations Certificate

Fundraiser Co-Captain & Participant, Be The Match, Minneapolis, MN

Volunteer, Feed My Starving Children, Coon Rapids, MN

Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook),

WebEx Telepresence, Cisco Jabber, Skype, Ektron, Cisco Taleo,

Oracle, Adobe Acrobat Service Center