- 341 Franklin Ave. Apt. 1 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Economic Analyst (Sports Franchise)

Qualifications Profile

    Highly self-motivated and results-driven professional with more than 8 years providing high-performance sales support, account management, customer service, and financial management support in the healthcare and athletics/sporting industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.

Key Expertise

    Strategic Planning & Execution Support

    Financial Analysis and Service Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Event Management

    Sport Tournament Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e., OSHA, HIPAA, etc.)

    Staff Supervision & Training

    Team Building Dynamics

    Records & Document Management

    Bilingual in English and Spanish

Technical

    Adobe Dreamweaver and Photoshop

    HL7, BOXI reporting systems, SQL, and SPSS

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Change Healthcare Ÿ Newark, XXXXXX

    Collaborate with hospital employees and patients in a hospital and/or home setting to assist the clients in obtaining maximum benefit coverage.

    Maintain communication with government agencies regarding the status of claims.

    Complete applications for state and federal programs that include Health Exchange/Marketplace programs, reviewing medical records and taking all necessary actions to expedite benefit claims approval.

    Assist patients in applying for Federal Social Security Administration and State Medicaid or Local programs adhering to government medical definition of disability covering body systems and daily living competencies, and information contained in medical records.

    Ensure compliance with company and legal standards on Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).

    Screen self-pay patients under Medicare, Medicaid, Medicaid for Nursing Home Placement, Crime Victims, vocational rehabilitation, QMB, SSI, and other 3^rd party coverage under local, state, and federal programs as well as the hospital s financial assistance program.

    Investigate payment status and determine ultimate patient financial responsibility. Collect outstanding balances and offer settlement options where needed.

    Identify and rectify overpayments, and processes refunds, adjustments, and appeals as necessary.

    Analyze and resolve payment variances that may involve adjustments in accounts and billings.

    Address patient dissatisfaction and escalate issues and concerns to senior management

    Exercise good judgment in interpreting data and provisions contained in CareCentrix contracts, policies and procedures.

    Participate in process improvement initiatives, maintain teamwork, customer service production and quality standards to assure timely, efficient and accurate issue resolution.

    Maintain confidentiality and data integrity in patients health/medical records in accordance with Health Information Portability Accountability Act (HIPAA), and company policies and procedures.

    Participate in special projects and perform other duties as assigned.

- 341 Franklin Ave. Apt. 1 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

New York Red Bulls Soccer Club Ÿ Harrison, XXXXXX

    Planned and executed in-arena event marketing activations including the BULLevard pre-match activation space, on-field match presentations, group sales activations, halftime presentations, special awareness and title night activations, and other major marketing initiatives on match-day at Red Bull Arena.

    Served as club-to-fan representative for all New York Red Bulls marketing activations at events.

    Assisted New York Red Bulls marketing team and operations staff in setting up and breaking down facilities for events, including all aspects of event management.

    Coordinated with other New York Red Bulls departments to ensure successful event planning and execution covering event operations, partnerships, premium services, sales, ticketing, fan services, communications, community relations, academy/training programs, and first team operations.

Metuchen Edison YMCA Ÿ Metuchen, XXXXXX

    Led a team of 6 direct reports and managed 2 training facilities, providing strategic direction in managing the organization to support the club s mission and vision in sports development for the youth.

    Assisted in marketing the swim team and acting as media liaison in local and national sports tournaments.

    Coordinated fundraising events that raised $20K and increased fundraising impact by $13K year on year. Gained sponsorships from various companies such as Nike, Speedo, and YMCA of the USA to offset operating costs.

    Increased profit margins by 10% through consolidated employee wages and pool rentals..

    Created and maintained database of athlete training log and performance record to maximize the athletes potential.

    Initiated a team rebranding to promote and gain new membership.

    Designed and oversaw training for all groups, directly coaching the Senior and National Training Groups, determining workout regimens for each athlete, and updating group requirements/progression as needed.

    Maintained team website and Facebook account.

    Oversaw all facility use agreements, liaising between the club and the county facility managers.

    Provided a monthly performance reports to the Board of Directors, attending as a non-voting member.

    Organized and held regular parent meetings to educate and inform parents on the progress of their child s sports development.

Pittsburgh Job Corps Center Ÿ Pittsburgh, PA

    Supervised 9 staff members in payroll administration and job assignment responsibilities.

    Worked with over 90 at-risk youth to help improve their scholastic performance and increase college graduation rate

    Developed and executed programs to facilitate education, leadership, and social responsibility among students to become more productive and successful members of society

    Developed in-campus social service programs to help students address emotional and psychological issues in accordance with federal guidelines set forth by the US Department of Labor

    Provided a reliably safe, supportive and predictable environment in dormitory supervision for Job Corps trainees.

Education & Credentials

    THE NEW SCHOOL Ÿ New York, NY (2012 Present)

M.A. in Economics

    UNIVERSITY. OF PITTSBURGH Ÿ Pittsburgh, PA (2009 2010)

Coursework in Public Health

    MONTCLAIR STATE UNIVERSITY Ÿ Upper Montclair, XXXXXX (2002)

B.A. in Fine Arts (Humanities)

Professional Training & Certifications

    Six Sigma Green Belt Certified Ÿ XXXXXXFC PE Application Certified

    Certified Application Counselor

Professional Affiliations

    Volunteer: Red Bank YMCA, Red Bank, XXXXXX

Working with children on the swim team as well as a data performance analyst.

    Member: Pi Kappa Alpha