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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients.


Key Competencies


         Administrative Support

         Policy Development

         Cost Reduction Strategies

         Strategy Development



         Business Development

         Website Management

         Team Leadership


         Process Improvement

         Attention to Detail

         Staff Management

         Project Management


Professional Experience

Tomball Regional Medical Center (TRMC) 2015-Present

Chief Quality Officer

  • Directly manage a variety of quality and operational functions within a fast-paced hospital with 350 acute care beds which requires monitoring quality and efficiency levels
  • Supervise a team of 7 which includes providing individualized feedback and coaching in addition to diffusing difficult employee relations issues
  • Design and implement the quality and risk performance improvement operational plan along with ensuring continuous adherence to industry regulations
  • Coordinate a tri-annual TJC survey which was provided to 6 off-site locations and identified 3 deficiencies out of 1800 MOS
  • Play a lead role in implementing quality review processes, revising auditing processes, reducing complaint rates, and completing internal analysis
  • Successfully increase the hospital Compare Star Rating from 2 to 4


The Medical Center of Plano (TMCP) 2003-2015

Director of Quality/Infection Prevention/Clinical Documentation

  • Coordinated daily quality and administrative logistics within a 492 bed acute bed hospital which included supervising a staff of 7 in addition to assisting with internal policy development
  • Developed departmental goals which aligned with internal strategic initiatives, played an integral role in the launching of a core measure process, and enforced organizational standard operating procedures
  • Successfully revived a Physician Mortality Review Committee, designed comprehensive business plans, and implemented RED (Ready Every Day) teams which focused on regulatory survey compliance
  • Achieved an A Leapfrog rating for the hospital
  • Recognized with NTXD Leader Core Measure Performance in 2013


Interim Director Neuroscience ICU & PCU/Nurse Manager (2011)

  • Acted as the Interim Director for a facility which consisted of 16 neuroscience ICU and 22 neuroscience PCU beds along with staffing more than 60 employees
  • Held several leadership roles which included; Chair, Neuroscience Physician Department Meetings, Co-Chair, TJC Inpatient Diabetes Certification Team, Co-Chair, Primary Stroke Certification Team, Co-Chair, Magnet Transformational Leadership Committee, and Co-Chair, ANCC Magnet Re-Designation Team
  • Successfully maintained 100% employee engagement levels while achieving a PLUS productivity of 100%


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Nurse Manager Neuro/Renal ICU Step-Down (2007-2010)

  • Supervised daily operations within both a 35 bed Neuro ICU step-down unit and 5 bed Hemodialysis unit which included managing up to 80 direct reports
  • Acted as Co-Chair for several committees which included the Inpatient Satisfaction Team in addition to achieving Top 10% on a leadership scorecard
  • Directed a decrease in RN vacancy rates from 22% to 9%, implemented a Go-For-Nurse TCAB project, and completed the Robert Woods Johnson Foundation Transforming Care at the Bedsite project


Nurse Clinician, Neuro/Renal ICU Step-Down (2005-2007)

  • Handled several administrative and operational functions within the organization which included providing both critical care classes and staff training on a variety of nursing competencies
  • Managed the completion of annual staff competencies for departmental employees, conducted both CCRN and PCCN review courses, and interview potential candidates
  • Acted as a member of the hospital documentation committee in addition to serving on DRC, Pain, Policy and Procedure, Patient Education, and Stroke Team


Staff Nurse, Critical Care Unit (2003-2005)

  • Acted as the Relief Charge Nurse for a 26-bed critical care unit which provided specialized support to cardiac, medical, surgical, renal, pulmonary or neurological patients
  • Created comprehensive policies and best practices which increased patient satisfaction levels, provided training on specialized equipment, and acted as Pod Captain for the unit




Masters of Science, Nursing, Health Care Systems Management

Loyola University, New Orleans, LA


Bachelor of Science, HealthCare Administration

Bellevue University, Bellevue, NE


Associate of Science

University of Arkansas, Fort Smith, AR


Professional Affiliations


Registered Nurse, State of Texas

Member, American Association of Critical Care Nurse

CCRN Certification, American Association of Critical Care Nurses

ACLS Instructor

Graduate, HCA North Texas Emerging Leadership Program


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