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Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients.

• Directly manage a variety of quality and operational functions within a fast-paced hospital with 350 acute care beds which requires monitoring quality and efficiency levels
• Supervise a team of 7 which includes providing individualized feedback and coaching in addition to diffusing difficult employee relations issues
• Design and implement the quality and risk performance improvement operational plan along with ensuring continuous adherence to industry regulations
• Coordinate a tri-annual TJC survey which was provided to 6 off-site locations and identified 3 deficiencies out of 1800 MOS
• Play a lead role in implementing quality review processes, revising auditing processes, reducing complaint rates, and completing internal analysis
• Successfully increase the hospital Compare Star Rating from 2 to 4

• Coordinated daily quality and administrative logistics within a 492 bed acute bed hospital which included supervising a staff of 7 in addition to assisting with internal policy development
• Developed departmental goals which aligned with internal strategic initiatives, played an integral role in the launching of a core measure process, and enforced organizational standard operating procedures
• Successfully revived a Physician Mortality Review Committee, designed comprehensive business plans, and implemented RED (Ready Every Day) teams which focused on regulatory survey compliance
• Achieved an A Leapfrog rating for the hospital
• Recognized with NTXD Leader Core Measure Performance in 2013

• Acted as the Interim Director for a facility which consisted of 16 neuroscience ICU and 22 neuroscience PCU beds along with staffing more than 60 employees
• Held several leadership roles which included; Chair, Neuroscience Physician Department Meetings, Co-Chair, TJC Inpatient Diabetes Certification Team, Co-Chair, Primary Stroke Certification Team, Co-Chair, Magnet Transformational Leadership Committee, and Co-Chair, ANCC Magnet Re-Designation Team
• Successfully maintained 100% employee engagement levels while achieving a PLUS productivity of 100%

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• Supervised daily operations within both a 35 bed Neuro ICU step-down unit and 5 bed Hemodialysis unit which included managing up to 80 direct reports
• Acted as Co-Chair for several committees which included the Inpatient Satisfaction Team in addition to achieving Top 10% on a leadership scorecard
• Directed a decrease in RN vacancy rates from 22% to 9%, implemented a Go-For-Nurse TCAB project, and completed the Robert Woods Johnson Foundation Transforming Care at the Bedsite project

• Handled several administrative and operational functions within the organization which included providing both critical care classes and staff training on a variety of nursing competencies
• Managed the completion of annual staff competencies for departmental employees, conducted both CCRN and PCCN review courses, and interview potential candidates
• Acted as a member of the hospital documentation committee in addition to serving on DRC, Pain, Policy and Procedure, Patient Education, and Stroke Team

• Acted as the Relief Charge Nurse for a 26-bed critical care unit which provided specialized support to cardiac, medical, surgical, renal, pulmonary or neurological patients
• Created comprehensive policies and best practices which increased patient satisfaction levels, provided training on specialized equipment, and acted as Pod Captain for the unit