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Yyyyyy x. yyyyyy

- 9221 Hunt Club Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Administration Manager/Administrator

 

Qualifications Profile

 

    Results-driven professional with more than 20 years providing high-performance customer service, warehouse and inventory management, and operations support in the automotive, furniture, and warehousing industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

 

Key Expertise


    Marketing & Sales (Trad/Online)

    Marketing Communications

    Customer Service Management

    Inventory Management

    Shipping & Receiving Operations

    Fiscal & Budget Administration

    Accounts Payable Management

    Staff Supervision & Training

    Relationship Management (Customers, Public, & Suppliers)

    Office & Staff Administration

    Records & Document Management

Technical

    MS Windows 98/XP/Vista/7

    Activant/Adis Automotive Information System

    MS Office (Word, Excel, Access, Outlook & PowerPoint)

    Email/Webmail, Web Research, & Social Networking


 

Professional Experience

 

Churchill Cabinet Company/Chicago-Gaming Co.

Accounts Payable/Shipping Clerk/General Office May 2010 May 2016

    Ensured accuracy in completing payments transactions, controlling expenses by reconciling invoices and checking against budgets authorized expenses for non-budgeted items.

 

Auto-Wares Group Of Companies Illinois

Purchasing/Returns/Helpdesk (5/2007 1/2009) May 2007 Jan 2009

    Generated, corrected, and transmitted daily purchase orders and returns through auto parts distributing warehouses in MI, WI, and OH. Managed 350+ transactions weekly while overseeing resolution of client issues.

    Processed several office documents such as warehouse forms, printing and distributing price sheets, bulletins, and numerous types of business correspondence.

    Oversaw proper compliance with purchasing procedures for 40 of 120 company-owned retail stores.

    Improved inventory accuracy resulting in 15% increase in store sales while increasing office productivity 25% through more productive use and proper in-house and 3rd party maintenance of office equipment.

    Saved $10,000 annually in office supplies, materials and equipment for warehouses and retails stores through negotiated wholesale vendor contracts, accreditation of suppliers, and placing orders directly to their systems.

    Assisted help desk operations in resolving purchasing and inventory issues, achieving 100% customer satisfaction.

    Developed emergency escape plans for warehouse personnel during crisis or emergency situations.

 

Certified Automotive Warehouse

Marketing Director s Assistant Jun 2004 Apr 2007

    Coordinated and facilitated marketing and operations activities that involved advertising, direct mailings, printing, collating reports, training manuals, sales promotions, and retail ads for automotive industry. Issued co-op dollars to customers and collected dollars from participating vendors, ensuring proper debts and credits recording.

    Assisted sales staff to reach sales goals, while maintaining a record 100% customer satisfaction.

    Collated and produced all materials for training classes, meetings, trade shows, and company parties.

    Oversaw maintenance of office equipment, reducing downtimes be 25% and decreasing service costs.

    Maintained pricing accuracy in the company website enabling customer place orders without any pricing problem.

Customer Service Representative Feb 1996 Jun 2004

    Maintained efficiency of control room, record-keeping, and handling of all aspects of parts inventory management, including ordering, canceling orders, fulfilling orders, and resolving order issues.

    Resolved customer complaints and restored customer confidence and patronage.

    Decreased returned item rate by 15% through proper training of new customer service representatives.

 

Education

 

Professional Training & Certifications

Certificate: Customer Service, PYRAMID PARTNERSHIP INC., Chicago, IL

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