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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable management professional with 20+ years of experience within fast-paced environments and a keen ability to lead others and successfully manage the daily operations of large-scale food and nutrition service departments. Experienced in fostering relationships with internal customers, developing operational and/or logistical strategies, and increasing internal quality levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
|
Food/Hospitality Management Program Development System Design/Implementation Food Service Management |
Staff Management Strategy Development Project Management Customer Service Management |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership |
Professional Experience
Methodist Hospital/Methodist Children s Hospital, San Antonio, TX December 2015-Present
General Manager
- Directly manage daily operations and logistics within a fast-paced environment with a focus on increasing productivity, efficiency, and customer service levels
- Oversee food and nutrition services for a 900 bed acute care hospital which included overseeing cafeteria operations, handling catering, and facilitating Physician dining services
- Design and implement streamlined operating procedures which are focused on providing Especially for You service to patients, staff members, and external customers
South Austin Medical Center, Austin, TX September 2006-December 2015
General Manager
- Guided the day-to-day management of the food and nutrition services department within a 252 bed acute care hospital which provided cafeteria services, catering, and both Physician and hospital dining
- Successfully obtained consistent growth and quality improvements through the implementation of comprehensive polices and best practices in addition to increasing sales by 111% over 5 years
- Led the design and set-up of a temporary kitchen during a 9 month kitchen/retail renovation which required superior time management and analytical abilities
- Played an instrumental role in improving patient satisfaction scores from the 40th percentile to the 90th percentile
Doctor s Hospital, Augusta, GA July 2001-August 2006
IT/Controls Engineer
- Oversaw food and nutrition services in a 350 bed acute care hospital which provided extensive food services and consistently providing superior levels of customer service
- Spearheaded unique quality improvement strategies, improved sales by 58% in 5 years, and managed the implementation of patient services, third-shift dining, and payroll deduction programs
Additional Professional Experience Includes: General Manager, Methodist Medical Center, General Manager, Englewood Community Hospital, and Food Service Director, Fawcett Memorial Hospital
Education
Bachelor of Arts, Music Education, Newberry College, Newberry, SC
Training Includes: Support Services Solutions, NRA Sanitation Training, Sodexo Emerging Leaders, Continuous Quality Improvement, Cleanliness Certification, and Stephen Covey s Leadership Training
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