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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable management professional with 20+ years of experience within fast-paced environments and a keen ability to lead others and successfully manage the daily operations of large-scale food and nutrition service departments. Experienced in fostering relationships with internal customers, developing operational and/or logistical strategies, and increasing internal quality levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies

         Food/Hospitality Management

         Program Development

         System Design/Implementation

         Food Service Management

         Staff Management

         Strategy Development

         Project Management

         Customer Service Management

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership

Professional Experience

Methodist Hospital/Methodist Children s Hospital, San Antonio, TX December 2015-Present

General Manager

  • Directly manage daily operations and logistics within a fast-paced environment with a focus on increasing productivity, efficiency, and customer service levels
  • Oversee food and nutrition services for a 900 bed acute care hospital which included overseeing cafeteria operations, handling catering, and facilitating Physician dining services
  • Design and implement streamlined operating procedures which are focused on providing Especially for You service to patients, staff members, and external customers


South Austin Medical Center, Austin, TX September 2006-December 2015

General Manager

  • Guided the day-to-day management of the food and nutrition services department within a 252 bed acute care hospital which provided cafeteria services, catering, and both Physician and hospital dining
  • Successfully obtained consistent growth and quality improvements through the implementation of comprehensive polices and best practices in addition to increasing sales by 111% over 5 years
  • Led the design and set-up of a temporary kitchen during a 9 month kitchen/retail renovation which required superior time management and analytical abilities
  • Played an instrumental role in improving patient satisfaction scores from the 40th percentile to the 90th percentile


Doctor s Hospital, Augusta, GA July 2001-August 2006

IT/Controls Engineer

  • Oversaw food and nutrition services in a 350 bed acute care hospital which provided extensive food services and consistently providing superior levels of customer service
  • Spearheaded unique quality improvement strategies, improved sales by 58% in 5 years, and managed the implementation of patient services, third-shift dining, and payroll deduction programs


Additional Professional Experience Includes: General Manager, Methodist Medical Center, General Manager, Englewood Community Hospital, and Food Service Director, Fawcett Memorial Hospital


Bachelor of Arts, Music Education, Newberry College, Newberry, SC

Training Includes: Support Services Solutions, NRA Sanitation Training, Sodexo Emerging Leaders, Continuous Quality Improvement, Cleanliness Certification, and Stephen Covey s Leadership Training

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