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Results-Focused Project Management Professional who makes decisions to reflect positively on IT projects and business operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage. Ambitious self-starter who rises above challenges to streamline processes and drive winning outcomes while thriving on complexity as a high-performing leader achieving quantifiable success. Excellent communicator who spearheads use of best practices while building synergistic relationships between key decision-makers, IT / business teams, and end users.
Honored within the Top 2% of Technical Account Managers for Dell, Inc. providing exceptional customer service, and ensured continuous coverage for customers increasing revenue for Dell services from contract purchases.
Determined optimal staffing sizes for all TAM teams, and maximized performance of individuals of each team.
Successfully developed review processes for policies and procedures, and created a policy document database.
Led Dell Gold customers to Platinum level support to increase revenue and provide higher quality support.
Served as the single point-of-contact between Enterprise customers and Dell Services as a TAM team member.
Migrated user accounts from Linux to Windows with zero downtime as Systems Engineer Consultant, including delivering the project on time and under budget, and configured Exchange server for a more robust platform.
Ensured American General s mirrored site was ready and fully functional as a Technical Analyst, and further led trends analysis by data mining to create monthly statistics for hits, visitors, and unique visitors to meet goals.
Project-led evaluating, testing, and changing from Sybase to Oracle for a more robust network infrastructure.
Met and / or exceeded all stakeholder expectations as a Network Engineer, and provided break-fix resolutions.
Capitalized on the opportunity to apply PMI processes to ensure early stage approval of projects, including facilitating best practices throughout all phases and life cycles focused on risk management and quality control.
Exhibited talent as a go-to Subject Matter Expert for reviewing and improving an internal knowledge database.
Delivered periodic updates to customers regarding contractual expiration dates of existing hardware contracts.
Applied strong leadership talents toward directing Cisco subcontractors with projects per scope, cost, time, and quality in converting a Linux network to a Windows 2000 network for a production network to meet goals.
Continually provided tech recommendations on procurement, removals, and modifications to system components.
Expertly analyzed variances of applications and servers during two life cycles, including coordinating feasibility studies during a second life cycle that led to a change from Windows load balancing to the Cisco Local Director.
Strategically steered design and configuration of a company s corporate disaster recovery site, including spearheading comprehensive oversight of projects covering all phases of planning, execution, and network testing.
Led targeted decision-making among a team to replace all existing computers for Enron, including determining optimum computer hardware configurations, developing plans to assure operational reliability of essential backup, coordinating teams to install and replace computers and allow backup facility in case of disaster recovery.
Advised on bid processes to implement LAN / WAN for San Jacinto Monument, and led project from start to finish.
Technical Project Manager Independent Contractor, Xxxxxx, XXXXXX 2008 Present
Technical Account Manager Dell, Inc., Round Rock, XXXXXX 2004 2007
Systems Engineer Consultant Independent Contractor, Houston, XXXXXX 2003
Technical Analyst American General, Houston, XXXXXX 1999 2002
Network Engineer Independent Contractor, Houston, XXXXXX 1994 1998
Project Management Professional ￨ Six Sigma Black Belt
MCITP Server 2008 Administrator ￨ MCSA 2012 Certified
MCITP Enterprise Administrator ￨ MCITP Enterprise Project 2007 Administrator
Microsoft Office Professional 2010 ￨ Microsoft Project 2010
SharePoint 2010 ￨ Visio 2010 ￨ LAN / WAN ￨ Cisco ￨ Sybase ￨ Oracle
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Project Management, Technical Account Management, Network Engineering, Multi-Process Improvement, Team Building, Technical Recommendations, Feasibility Studies, and Stakeholder Relations. I am also well-versed in Strategic Analysis / Planning, Trends Tracking / Analysis, Workflow Prioritization, Revenue-Generating Initiatives, Policy Document Database Development, End User Support, Troubleshooting, and Customer Relations, among other areas.
Recently, as a Technical Account Manager for Dell, Inc., I successfully applied PMI processes to ensure early stage approval of projects, including facilitating targeted best practices throughout all phases and life cycles focused on risk management and quality control. Within this role, I served as the go-to Subject Matter Expert for reviewing and improving a key internal knowledge database. I also personally delivered periodic updates to customers regarding contractual expiration dates of existing hardware contracts.
A sampling of my achievements included:
Developing review processes for policies and procedures, and creating a new policy document database.
Attaining status in the Top 2% of Technical Account Managers by providing exceptional customer service, and ensuring continuous coverage for customers to increase revenue for Dell services from key contract purchases.
Determining optimal staffing sizes for all TAM teams, and maximizing performance of individuals of each team.
Leading Gold customers to Platinum level support to increase revenue and provide higher quality support.
Serving as the single point-of-contact between Enterprise customers and Dell Services as a TAM team member.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting OR Delete This Line ].
To complement my background, please note that I hold a Bachelor of General Studies in Business from the University of Houston. I am recognized as a Project Management Professional, Six Sigma Black Belt, MCIPT (Server 2008 Administrator, Enterprise Administrator, Enterprise Project 2007 Administrator), and MCSA (2012 Certified).
As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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