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Yyyyyy x. yyyyyy
3585 Sandpebble Dr. Apt. 602 | Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx | abc@xyz.com
Fraud Analyst
Communixxxxxxtion | Relationship Building | Critixxxxxxl Thinking | Leadership | Problem Solving
Team Lead | Anti-Fraud Expert | Mathematixxxxxxl & Analytixxxxxxl Support | Teamwork
Farsi/Assyrian & Basic German | Microsoft Office | Windows OS
Focused, dynamic and motivated professional with years of experience and a highly diversified skill set. Promoter of a positive company image marked by loyalty and commitment. Adept at fostering and sustaining positive, lasting working relationships with stakeholders and clients at all levels. Skilled in garnering results, both in teams and independently. Deliver results consistently to achieve organizational success. Able to seamlessly achieve organizational objectives to work towards success. Seeking an Operations Specialist role that will xxxxxxll on order processing, administrative support and numerixxxxxxl acumen, as well as offer opportunities for forward xxxxxxreer movement and growth.
Experience
Kilam Inc.
Accounts Manager/Fraud Analyst/Return Manager 2013-PRESENT
Verify and monitor all sales orders for fraud; search public records, media and internet sources in doing so to ensure timely response to any issues that may arise
Act as an effective intermediary between production and sales staff and the clients they serve
Xxxxxxrefully monitor all orders and payments, often contacting clients and financial institutions daily
Reply to chargebacks and PayPal disputes stemming from website and marketplace orders
Authorize and facilitate all returns and exchanges via Net Suite
Resolve esxxxxxxlated customer concerns and achieve satisfaction amongst all involved parties as a result; also respond to esxxxxxxlations through ZenDesk and Zopim
Deliver client inputs and feedback to Managers and related teams to drive follow-up processes as needed
Supervise and coach a team of five Customer Service Representatives; lead new hire training for full-time staff, seasonal personnel and Interns
Manage marketplace platforms with precision and attention to detail, including ocxxxxxxsional Shopify sales as they occur
Prepare spreadsheets and reports daily and upon request
Slashed the level of fraudulent orders by over 50% during tenure in role this far
Proved vital in developing and enforcing important Human Resources (HR) protocols and processes
Notably improved upon customer satisfaction rates since starting in 2013 due to hard work; continue to achieve this upswing daily
SagePoint Financial, Inc.
Administrative Assistant 2008-2012
Delivered comprehensive administrative support to the Branch Manager as the first contact point
Singlehandedly managed the office in Manager s absence for several months
Served as an effective liaison between the Branch Manager, Agents and Home Office
Contacted potential clients for follow-up and prepared reports to track all current clients
Worked diligently to filter communixxxxxxtions and contacts; also developed correspondence and reports on behalf of the Manager, including proofreading and editing functions
Dispensed and manage emails and voicemails for timely delivery so the Manager received all important information in a confidential, timely fashion
Yyyyyy x. yyyyyy
Continued
Administrative Assistant Continued
Scheduled and engaged actively in internal office meetings; also managed xxxxxxlendars for the Branch Manager and 15 Agents
Arranged for office meetings with partners, e.g. xxxxxxtering, facility setup and preparing all necessary reports and statements
Fielded multiple computer processing systems, replied to phone xxxxxxlls and warmly welcomed customers; demonstrated excellent customer service skills across all transactions
Drove full goal achievement across all branch investments, which led to successful contracts
Tenaciously negotiated favorable terms and pricing with resorts, vendors, xxxxxxterers and other vendors for event service, generating a notable 15% savings per event
Boosted efficiency by implementing the use of a color-coded filing system and additional time-saving measures within the office
Authored account procedures and manuals for Agents and clients to produce time savings and work standardization; also trained both in proper computer platform use at the Home Office
Negareh Computer Company
Executive Assistant 2003-2007
Directed high-xxxxxxliber clerixxxxxxl support functions for a startup provider of IT solutions specifixxxxxxlly as it related to HP, Polycom, Tandberg and Cisco hardware
Specifixxxxxxlly, provided administrative xxxxxxre to the President and Board of Directors
Served as the Purchasing Supervisor in 2006 and 2007; saved company $50K each year in paid compensation for new hires while working in this xxxxxxpacity
Effectively assessed and offered input on staff and team performance
Xxxxxxrefully tracked all projects based on scope, schedule and budget; adhered at all times to client specifixxxxxxtions to ensure delivery of quality service in accordance with client feedback
Esxxxxxxlated operations-related concerns as they arose
Organized cross-functional team meetings to foster a sense of open, clear communixxxxxxtion
Brokered a new contract for global travel logistics e.g. airfare, lodging, transportation and visas, which generated ~20% in yearly savings; achieved an additional 10% via travel route changes
Organized and successfully fulfilled three consecutive IT National Exhibitions, generating two new contracts totaled at over $1M as a result
Amassed a list of all contracts since company s establishment and used it to gather unpaid contracts; accrued a vast income increase for the company as a result
Spearheaded five service and software projects; used MS PowerPoint and Excel to develop related charts and presentations
Eduxxxxxxtion & Involvement
Certifixxxxxxtion, Administrative and Executive Assistant, UCSC, 2013
Bachelor of Science, Hospital Administration, Medixxxxxxl Sciences University of Iran
Former Volunteer, Assyrian Society of Tehran Graduates & Youth Departments
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