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Yyyyyy x. yyyyyy
2101 Brickell Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 Abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within the hospitality industry. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving efficiency, and overseeing both procurement and human resources operations. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
|
Hospitality Industry Strategy Development Operations Management Coaching/Training |
Human Resource Operations Budget Development Contract Negotiation Change Management |
Team Leadership Financial Analysis Complex Problem Solving Process Improvement |
Professional Experience
Intercruises Shoreside & Port Services 2010-Present
VP, Operations-East Coast (2014-Present)
Transition Director (2010-2014)
Direct day to day embarkation/debarkation operations throughout several cruise brands and 18 cruise ports with a focus on increasing efficiency, productivity, and organizational revenue
Supervise a team of up to 4,000 part-time hourly staff members which requires providing individualized feedback and coaching in addition to handling complex employee relations issues
Review and streamlined current operational processes, manage a budget of approximately $65 million, implement technical systems (IT Booking System), and supervise a 24/7 customer service call center
Played a lead role in the implementation of a successful client safety management system which is used to monitor operations in 300 ports throughout 50 countries
Oceania Cruises Inc./Iberojet Cruise Line 2006-2010
Chief Purser/Deputy General Manager/Hotel Director/Operations Manager
Coordinated daily logistics within a fast-paced environment which included supervising operational teams, monitoring financial metrics, and ensuring regulatory compliance throughout the organization
Managed operational service standards in order to ensure high levels of customer satisfaction, implemented innovative financial/cost management strategies, and managed labor costs
Utilized superior communication and interpersonal abilities in order to negotiate buy agreements, developed staff training, and successfully improved team productivity for over 650 staff members
Various Cruise Lines 1990-2006
Operations Manager/HR & Procurement
Held roles with several cruise lines which included Cruise & Ferry Services Group, Maritime Leisure Group, Festival Cruises, P&O Cruises, SAGA, Norwegian Cruise Line, and The Savoy Group
Worked closely with several third parties such as Sports Bar and Caf Riatzza franchises in addition to managing operational budgets and revenue/profitability targets
Facilitated human resources operations which included developing employee training programs, overseeing employee retention, supervising recruiting, and investigating employee relations issues
Education
Food & Beverage Management, The Savoy Group of Hotels & Restaurants
Financial Management, Thames Valley University
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