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Caitlin Wheeler
0000 xxxxxx xxxx , xxxx , xxxxx 00000
540-287-6614
abc@xyz.com
Medical Office Professional
Profile
Certified Medical Assistant offering several years of experience in medical/healthcare sector, with specialization in office administration and front desk operations
Expertise in managing patient registration, check-in, checkout, appointment scheduling, and records as well as contacting insurers, verifying coverage and collecting co-pays along with handling high-volume phones and front desk reception
Excel in prioritizing, organizing and managing workflow to optimize productivity and efficiency and achieve performance goals while maintaining high quality standards
Proficient in Windows, MS Word/PowerPoint/Excel and NextGen 5; solid data entry background and able to quickly learn new systems and software
Dynamic team player with strong work ethic and commitment to supporting employer success
Professional Background
Patient Care Representative, Sentara Pratt Medical Group OBGYN - Fredericksburg, VA 2015-2017
Proficiently managed new/existing patient registration along with check-in/checkout processes; included facilitating requests for medical records along with scheduling appointments
Efficiently verified insurance coverage and collected co-pays
Effectively handled front-desk functions ranging from managing inbound phone calls to greeting patients and visitors
Maximized productivity through expert use of diverse software/systems
Optical Technician, America s Best - Fredericksburg, VA 2014-2015
Productively managed wide range of front desk/office functions, from contacting insurance providers, collecting/processing payments and verifying prescriptions through maintaining patient database/ information system, filing records and answering inbound phone calls
Provided quality patient care in explaining visual testing purposes, benefits and processes and performing pretests prior to meeting with ophthalmologists; included operating glaucoma and visual field test equipment
Administrative Assistant, Global Dimensions - Fredericksburg, VA 2013
Efficiently compiled, verified and entered secure document data for government; reviewed and edited data and documents for quality assurance
Additionally responded to emails and managed inbound phone calls
Data Entry Clerk, Healthcare Systems Federal Credit Union - Falls Church, VA Summers 2008-2013
Thoroughly compared data against source documents and/or re-entered data in verification format to detect errors; source documents included canceled checks, sales reports and bills
Compiled, sorted and verified data accuracy prior to entry into system and corrected data entry errors; worked with output media ranging from paper and cards to disks, tape and Braille
Strategically planned and coordinated projects and selected materials to meet work assignment goals; stored completed documents in appropriate locations and maintained detailed logs of activities and completed projects
Collaborated with Branch Manager in verifying cash shipments
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Education
Certified Medical Assistant, Sentara Medical Group - Fredericksburg, VA; 2016
Cosmetologist, Statements Academy - Woodbridge, VA; 2012-2013
Diploma, Mountain View High School - Stafford, VA; 2011
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