110 Ogden Ave. Apt 1L| Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Customer Service | Business Operations | Management | Interpersonal Communication | Productivity Increases | Organizational Support

Project Management | Strategic Planning | Process Improvements | Logistics | Time Management | Evaluation | Supervision | Performance Assessment

Sales | Budgets | Safety Processes | Italian Fluency | Windows & Mac OS | MS-DOS | Word Perfect | MS Office | Datamatics Payroll System

Dynamic and high-achieving professional with years of progressive experience in various operations management and customer service-oriented capacities, primarily in the travel industry. Adept in working to achieve or exceed organizational expectations, as both an independent contributor or contributory team member. Expertise in strategically prioritizing and managing projects/workflow to optimize productivity and achieve critical timelines. Skilled in nurturing positive and mutually beneficial relationships with diverse colleagues and stakeholders at all levels in order to drive effective change. Thrives in deadline-driven, high-demand and continually evolving environments. Possesses innate skill in improving productivity levels via execution of organizational support initiatives. Seeking a role that will allow for continued career progression.

  Serve in an essential leadership capacity; liaise with colleagues and supervisors at all levels to ensure development of a sound foundation, focused on delivery of high-caliber service

  Act as a role model and leverage example-focused leadership within the Station to actively advance the Virgin America vision

  Sustain communication channels and act as a willing, enthusiastic communicator in individual and group capacities; recognize instances of exceptional individual and group performance.

  Supervise all guest service operations and deliver useful technical guidance to bolster levels of productivity

  Effectively interpret company and local policies and procedures and communicate them clearly to all personnel

  Analyze the station s operating performance to confirm that professional development is a continual part of the team s development

  Drive the station s interaction with the FAA, TSA, OSHA, internal security and safety departments, and other external agencies to ensure adherence to regulatory standards

  Guarantee overall adherence to the station budget in establishing partnerships with baggage delivery companies and other external service providers

  Develop and maintain lasting guest relationships to assess their needs and offer services accordingly; manage all guest services including ticketing, check-in, gate management and completion of boarding announcements

  Manage baggage services; field and process lost luggage claims and track each using World Tracer

  Drive the Jet-Bridge for guest loading and unloading purposes

  Clean and organize the aircraft cabin to ensure smooth and seamless operations

  Communicate pertinent information to flight crew personnel, including information specific to guest capacity or weight restrictions to ensure adherence to safety measures

  Inform flight crews on local weather, guest loads, mail/cargo/fuel loads, gate changes and air traffic control holds

  Complete daily reports at the close of each shift; assess levels of efficacy and gauge the need for process improvements as needed

  Directed safety and security measures within all transportation operations, including the management of all department personnel

  Assessed performance of each crew member and took corrective actions in cases where individuals are in need of performance improvement

  Actively enforced all pertinent policies to ensure that each flight received prompt and friendly service; communicated delays as needed

  Assessed daily manpower needs; assigned teams to tasks according to their skill sets to ensures optimal coverage

  Reviewed the budget on a weekly and monthly basis to make certain that operations didn t fall outside of spending limits

  Led staffing operations including recruitment, hiring, training, scheduling assignments, mentoring and discipline; communicated expectations, reviewed all contributions made by each staff member and delivered performance appraisals as needed

  Directed compensation functions in accordance with all relevant corporate policies and procedures

  Managed processes geared towards team achievement; included establishing a clear operational direction and team vision

  Fostered significant team growth using continuous training and performance monitoring; worked collaboratively with the Area Leader to help ensure success in all initiatives using a firm yet fair leadership style

  Offered continual guidance and motivation to bolster overall levels of morale and employee engagement

  Consistently garnered positive financial results and met all previously established Key Performance Indicators (KPIs)

  Studied industry trends and patterns to continuously improve upon agent and team performance levels and fuel growth

  Commenced and maintained mutually beneficial client relationships and worked tirelessly to meet or surpass their expectations at all times

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  Tended to equipment needs for contractors in order to help them properly fulfill various construction jobs

  Liaised cross-departmentally to complete sales transactions in a timely and holistic manner

  Utilized fruitful networking opportunities to sustain ongoing business partnerships that served to benefit all involved parties

  Forged the company s largest contract in territory history, one that spanned over a three-year time frame

  Spearheaded airport operations, focused on seamless customer check-in that aligned with all safety procedures

  Verified and processed customers as they came aboard aircraft; announced pre-boarding, flight arrival and departure information and prepared the cabin as needed

  Closely examined daily manpower and developed scheduling assignments that allowed for maximum coverage

  Facilitated Care Team training to prepare personnel to assist the loved ones of customers that suffered from an airline disaster; emphasized the importance of compassion and crisis response

  Coordinated shift schedules and work assignments over the course of irregular operations and monitored staff performance in such instances

  Instructed and supervised Tellers, including scheduling, annual performance appraisals and professional coaching focused on policy adherence and customer service excellence

  Recruited, screened and interviewed job candidates; evaluated the results of each process and made final hiring decisions based on search committee s feedback

  Led branch audit and certification processes each month; included review of branch proofs and General Ledger

Completed Courses, International Trade & Business Management, Xxxxxx University (GPA 3.65)

110 Ogden Ave. Apt 1L| Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any senior-level sales role years of diverse and comprehensive experience, including a track record of progressively responsible service and sales proficiency in the travel industry. I am highly skilled in working collaboratively with team members and supervisors to achieve excellence.

  I boast a proven track record of success in all jobs I ve held. I work hard to foster positive stakeholder relations and drive client satisfaction levels. I represent the companies I work for in a positive light. I often serve as a key player in initiatives that serve to meet the needs of the those that I serve.

  As a professional, I am highly comfortable in working to achieve organizational objectives as a member of a cross-functional team, as well as in an individual contributor capacity. I am skilled at completing projects with the utmost in care, often juggling simultaneous endeavors at once.

  My management skills are sharpened and refined in the areas of training, supervision, mentoring, coaching, crisis response, scheduling and the coordination of financial processes, e.g. payroll, General Ledger and the like.

  Outside of my career background, I completed a valuable coursework focused on International Trade & Business Management while enrolled at Xxxxxx University. I earned a 3.65 final GPA at the conclusion of my studies, which only served to further position me for the next step in my career trajectory.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume