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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Customer Service and Payroll Specialist with several years of experience and a proven ability to lead others and oversee daily human resources operations within fast-paced environments. Experienced in supporting cross-functional teams, managing up to 100 client accounts simultaneously, and implementing innovative processes. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.


Key Competencies


Payroll Service & Support Account Management Payroll Regulations Staff Management

Employer Tax Regulations Call Center Environment ADP Banking and Tax Systems

Process Improvement Attention to Detail Microsoft Office Suite, Clarify, Seible, and Avaya


Professional Experience

Automated Health Systems Inc. 1987-Present

Financial Services Specialist (2000-2005 & 2010-2018)

Tax Services Specialist (2005-2010)

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative operational strategies, work closely with third-party agencies, and maintain high levels of productivity in a call center setting

  Review and resolve customer inquiries in regard to payroll account management, perform detailed account research, and address compliance related inquiries

  Play a lead role in reviewing and verifying banking files prior to transmission in addition to ensuring internal standards were followed

  Maintain an expert level knowledge of both internal and external regulatory standards which has resulted in maintaining high levels of productivity and customer satisfaction/retention levels

  Additional Experience with ADP Includes:

o   Custom Report Writer

o   Payroll Editor

o   Production Associate


Old Navy 1994-2000

Assistant Manager

  Facilitated retail operations within the organization which included handling opening and closing functions such as closing out cash registers and locking the facility

  Supervised a group of up to 10 staff members which required providing coaching and guidance along with handling employee relations issues

  Identified and resolved escalated customer service situations, trained new staff members, and monitored store metrics

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