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Yyyyyy x. yyyyyy
215 North Pine St. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Versatile, results-oriented Operations Leader with 15+ years of experience in leadership roles within a variety of industries. Advanced experience in leading human resources and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Human Resources Best Practices Workflow/Process Improvement Customer Service/Support
Attention to Detail Decision Making/Planning Complex Problem Solving Strategy Development
Time Management Productivity/Efficiency Oral/Written Communication Internal Compliance
Professional Experience
Mecklenburg Superior Court, Charlotte, NC January 2000-Present
Operations Division
- Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Support human resources logistics which included reviewing employee files, preparing assessment reports, and monitoring operational metrics within the department
- Design and implement strategies focused on improving operational efficiency levels, participate in departmental meetings, and ensure compliance with both internal and regulatory standards
- Supervise operations staff members which required providing individualized coaching and training in addition to acting as a delegate for the Clerk of the Superior Court
Department Supervisor (2008-2016)
- Coordinated department logistics within the organization which centered on updating internal systems, ensuring state laws are followed, and working closely with the State Bureau of Investigation, the Department of Motor Vehicles, the Offices of Probation, and the District Attorney
- Reviewed complex cases files and discussed high priority cases with Judges and/or Attorneys in addition to supervising departmental staff members
- Performed in-depth reviews of current workflow needs and developed strategies focused on improving overall efficiency levels
Deputy Clerk
- Supported high level administrative functions within a high stress legal environment which included updating an internal case database and processing documents related to public record checks, traffic citations, and case reviews
- Utilized superior communication and interpersonal abilities to successfully build positive rapport with customers in addition to diffusing escalated customer service situations
Additional Experience Includes: Lower Office Manager, Sports Authority, 2001-2006
Education & Community Involvement
MBA, Human Resource Management, Strayer University, Charlotte, NC
Bachelor of Science, Business Administration, Strayer University, Charlotte, NC
Computer Specialist Certification, Kings College of Business
Volunteer, Ascensions Lutheran Soup Kitchen
Volunteer, Race Matter Juvenile Justice
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