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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced analytical and operations professional with several years of experience and a proven ability to lead others and oversee day-to-day technical and strategic operations. Experienced in reviewing/analyzing complex technical issues, supervising cross-functional teams, completing detailed business analysis, and implementing innovative technical strategies. Highly adept in managing large-scale projects in addition to maintaining strong communication with others.
Key Competencies
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Business Data Analysis Risk/Control Frameworks Software Development System Testing/Validation |
Agile Methodologies Business Needs Analysis Cost-Benefit Analysis Team Leadership/Mentoring |
Change Management Assertiveness/Adaptability Document Control Process Improvement
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Education/Certifications
Master of Science, Information Management, Syracuse University, 3.87 GPA (Expected May 2017)
B. Tech, Electronics and Communication Engineering, Vellore Institute of Technology, 4.00 GPA (2013)
Completed Projects: Enterprise Risk Management (Syracuse City School
District Risk Management), Business Systems Analysis & Design (Healthcare
Insurance Repricing IT System), and Database Management, (Inventory Management
for Pharmacies)
Professional Experience
GAN Integrity Inc., Brooklyn, NY June 2016-Present
Summer Associate
Directly manage both administrative and operational functions within a start-up environment with a concentration on increasing operational revenue and efficiency
Utilize superior communication abilities in order to interview clients, document internal process flows, oversee use cases, and devise innovative customer service focused initiatives
Maintain a keen knowledge of compliance related competencies, played an instrumental role in developing an internal investigation module, and assist in the management of technical issues related to internal applications
Customize software systems based on individual client needs, compile comprehensive sales reports, analyze complex pricing strategies, and perform detailed cost-benefit analysis
Mahindra Comviva, Bangalore, India June 2013-July 2015
Software Engineer (Business Analyst/Client Service Management)
Played a lead role in software development, client support, and business analysis functions which included working closely with clients, devising internal software systems, and creating innovative technical strategies
Supervised a team of 3 Associates during a system development project for a key client which resulted in successfully reducing transaction times by 20% and increasing efficiency levels
Reviewed and corrected defective system interface issues, tracked client system issues, facilitated system updates and/or upgrades, and performed UAT testing
Technical Skills
Proficient in: SQL, VBA, Java, JavaScript, HTML, XML, CSS, Bootstrap, R, Salesforce, HubSpot, Microsoft Access, Microsoft Excel, Microsoft Visio, Microsoft Project, Tableau, RStudio, and Microsoft Office Suite
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