Yyyyyy x. yyyyyy

Port St. Lucie, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Performance-Focused Leader Specializing in Driving Business Growth, Building Solid Teams, Creating Strategic Initiatives, Providing World-Class Customer Service, and Cultivating a Strong Company Image with Superior Quality

Multimillion-Dollar Retail Operations Management ￨ Team Building ￨ Training / Development

Customer Service ￨ Multi-Process Optimization ￨ Best Practices ￨ KPIs / Metrics ￨ Leadership Coaching

Profit / Loss ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Budget Control ￨ Cost-Reducing Initiatives

Highly Accomplished Leader who makes sound decisions to continually rexxxxxxect positively on multi-site retail operations in alignment with a company s vision, value, and goals. Top Performer who excels at analyzing store needs, identifying lucrative growth opportunities, defining strategies for capturing new business and developing an existing client base, and attaining solid leverage in competitive markets. Out-of-the-Box Thinker who rises above retail business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, business / operational professionals, and vendors; who leads retail teams by example and with ethics and integrity; and who exhibits diplomatic, high-quality customer service.

Career Highlights Include:

  Continually promoting audit-ready sales xxxxxxoors, stockrooms, and operational offices.

  Cross-functionally collaborating with peers to deliver high-quality products / services.

  Exhibiting recognition as a quick study who rapidly trains teams in new retail concepts.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

  Developing and implementing growth-centric strategies and high-performance KPIs and metrics.

General Manager

Capitalize on the opportunity to lead forward-thinking retail store operations, including directing strategic sales, goal planning, and new business development across a $3.5-million Port St. Lucie location while previously overseeing a $1.2-million Savannah location. Deliver a stellar customer service experience by ensuring consistent communications practices and efficient execution of processes and procedures per SOPs, including maintaining a safe and audit-ready sales xxxxxxoor, stockroom, and operations office. Coach and mentor multi-site management teams regarding performance metrics related to Sales, Average Ticket, Item of the Month (IOM), Custom Framing, Custom Xxxxxxoral, and Loyalty Rewards Program. Profitably identify retail sales and customer service opportunities in underperforming stores to formulate and execute plans of action to turnaround performance levels.

  Noted as one of the nation s top-performing regions in KPI metrics.

  Developed and groomed 3 results-driven Assistant General Managers.

  Concurrently serve as KPI Coach / Captain for entire Treasure Coast region.

  Led 2 Assistant General Managers to key promotions to General Manager role.

  Achieved numerous promotions since hire, including recently to high-volume PSL store.

  Saved and / or recovered thousands of dollars for Savannah and Port St. Lucie locations.

  Recognized as the #1 store in Loyalty Rewards, IOM, Custom Framing, and overall Sales Comp.

  Coach General Managers at multiple store locations regarding KPI metrics and sales performance.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

General Manager

Utilized broad scope of industry knowledge toward directing multiple stations operations, including recruiting, training, mentoring, and managing a team of 30 crew members to promote all goal-focused US Airways and Delta endeavors. Led accounting, budgeting, and financial recordkeeping. Ensured compliance with safety, security, and environmental policies. Facilitated community and charity events, including Veterans Xxxxxxight and food drives.

  Tripled business while taking operation from a single carrier to multiple carriers.

  Coached and mentored station personnel to attain goals and performance standards.

  Successfully led strategic initiatives to grow from 16 crew members to 30 crew members.

  Grew from 3 xxxxxxights daily with US Airways to 8+ xxxxxxights daily between Delta and US Airways.

  Consistently generated lucrative additional contracts and profitable business for Delta Airlines.

  Wrote operational platform SOPs, and structured and implemented a new Airport Operations layout.

  Won several charter xxxxxxight contracts for multiple airlines, including domestic and international xxxxxxights.

Operations Manager

Maximized bottom-line performance by driving efficient services and operations, including promoting high-volume sales, team building, training / development, and vehicle xxxxxxeet management initiatives. Contributed sharp analytical abilities toward compiling and disseminating reports, assessing results, and handling inventory control.

  Proactively optimized customer service while exceeding critical station sales goals.

  Built high levels of productivity by developing and mentoring Rental Sales Associates.

Duty Manager

Led targeted decision-making in the coordination and management of contracted services for Delta Airlines, including meeting and / or exceeding operating and financial goals, client objectives, and diverse customer needs.

  Continually ensured audit-ready quality of airline services.

  Trained, mentored, and managed details-centric team members.

Operations Manager

Applied strong leadership talents toward directing aviation operations, including handling budgeting, payroll administration, key quality assurance, and safety audits. Trained, mentored, and managed a 120-member staff.

  Collaborated on HR tasks, including creating schedules, evaluating performance, and mentoring staff.

Associate s Degree in Business Management

Yyyyyy x. yyyyyy

Port St. Lucie, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Multimillion-Dollar Retail Operations Management, Profit / Loss, Strategic Analysis / Planning, Trends Tracking, Budget Control, and Cost-Reducing Initiatives. I am also well-versed in Team Building / Training, KPIs / Metrics, Leadership Coaching, Best Practices, and Multi-Process Optimization, and consistently achieve winning outcomes due to my superior skills in critical thinking, workxxxxxxow prioritization, communications, and attention-to-detail. To complement this experience, please note that I earned an Associate s Degree in Business Management from SUNY Orange.

Currently, as a General Manager for A.C. Moore Arts & Crafts, I expertly lead retail store operations for a $3.5-million Port St. Lucie location, including recruiting, training, mentoring, and managing customer service-focused teams. I also serve as KPI Coach / Captain for the Treasure Coast-based region where I mentor multi-site management teams regarding performance metrics related to Sales, Average Ticket, Item of the Month (IOM), Custom Framing, Custom Xxxxxxoral, and Loyalty Rewards Program. Furthermore, I ensure efficient execution of processes / procedures per SOPs while maintaining an audit-ready sales xxxxxxoor, stockroom, and operations office.

A sample of my accomplishments include:

  Developing and grooming 3 results-driven Assistant General Managers.

  Achieving status as one of the nation s top-performing regions in KPI metrics.

  Leading 2 Assistant General Managers to key promotions to General Manager role.

  Saving and / or recovering thousands of dollars for Savannah and Port St. Lucie locations.

  Identifying retail sales and customer service opportunities to turnaround underperforming stores.

  Attaining recognition as #1 store in Loyalty Rewards, IOM, Custom Framing, and overall Sales Comp.

  Coaching General Managers at multiple store locations regarding KPI metrics and sales performance.

As this is just an example of my abilities, please refer to my enclosed resume for additional leadership, team building, new business development, and customer service experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy