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Yyyyyy x. yyyyyy

- 389 Barrel Drive Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Accounting Finaxxxxxxial Services Receivables Management


Qualifications Profile


    Highly self-motivated and results-driven finaxxxxxxe management professional with more than 5 years providing high-performaxxxxxxe customer service, payroll administration, and tax accounting for individuals and corporate accounts.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Flexible with quick learning abilities to reach high productivity levels in new or fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidexxxxxxe while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Operations

    Service Sales Management

    Multiple Account Management

    Customer Service Management

Finaxxxxxxial Services

    Corporate Taxation

    Payroll Administration

    Full-Cycle Corporate Accounting

    Fiscal & Budget Administration

    Internal Audit & Control

    Cash & Risk Management

Business Management

    Strategic Planning & Execution

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, & Suppliers)

    Conflict Management

    Policies & Regulatory Compliaxxxxxxe (i.e. State & Federal Tax Laws)

    Office & Staff Administration

    Staff Supervision & Training

    MS Office (Word, Excel & PowerPoint)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experiexxxxxxe


Sales & Customer Service Management

    Provided strategic direction in managing a team of professional tax accountants in providing outstanding customer services in meeting IRS requirements for both individual and corporate clients.

    Built and maintained productive professional relationships with customers to ensure continued patronage, repeat business, and positive word-of-mouth promotions.

    Processed customer orders with utmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.

    Handled and resolved customer complaints to restore confidexxxxxxe and patronage.

    Served as a single point of contact for customers in dealing with any issue from the use of company services.

    Conducted calls and scheduled appointments with various individual and corporate accounts.

Finaxxxxxxial Services / Tax Accounting Administration

    Provided payroll administration and tax accounting services to freelaxxxxxxe professionals and small enterprises.

    Processed requirements documents for tax returns and refunds submissions.

Staff & Office Administration

    Provided HR administration as part of routine office administration.

    Trained, directed, motivated, and guided staff to complete tasks in meeting business objectives.


Work History


Lewis Tax Service Ÿ Greenville, XXXXXX

General Manager Oct 2011 Present

Liberty Tax Office Ÿ Greenville, XXXXXX

Certified Tax Preparer Oct 2011 Present

Inn of Rosslyn Ÿ Arlington, VA

Front Desk Personnel Nov 2014 Present


Education & Credentials



A.A.S Degree in Business Finaxxxxxxe, GPA: 3.0

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