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Yyyyyy x. yyyyyy
- 389 Barrel Drive Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Accounting Finaxxxxxxial Services Receivables Management
Qualifications Profile
Highly self-motivated and results-driven finaxxxxxxe management professional with more than 5 years providing high-performaxxxxxxe customer service, payroll administration, and tax accounting for individuals and corporate accounts.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Flexible with quick learning abilities to reach high productivity levels in new or fast-paced work environments.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidexxxxxxe while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Sales Operations
Service Sales Management
Multiple Account Management
Customer Service Management
Finaxxxxxxial Services
Corporate Taxation
Payroll Administration
Full-Cycle Corporate Accounting
Fiscal & Budget Administration
Internal Audit & Control
Cash & Risk Management
Business Management
Strategic Planning & Execution
Process/Workflow Improvement
Relationship Management (Customers, Stakeholders, Public, & Suppliers)
Conflict Management
Policies & Regulatory Compliaxxxxxxe (i.e. State & Federal Tax Laws)
Office & Staff Administration
Staff Supervision & Training
MS Office (Word, Excel & PowerPoint)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experiexxxxxxe
Sales & Customer Service Management
Provided strategic direction in managing a team of professional tax accountants in providing outstanding customer services in meeting IRS requirements for both individual and corporate clients.
Built and maintained productive professional relationships with customers to ensure continued patronage, repeat business, and positive word-of-mouth promotions.
Processed customer orders with utmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.
Handled and resolved customer complaints to restore confidexxxxxxe and patronage.
Served as a single point of contact for customers in dealing with any issue from the use of company services.
Conducted calls and scheduled appointments with various individual and corporate accounts.
Finaxxxxxxial Services / Tax Accounting Administration
Provided payroll administration and tax accounting services to freelaxxxxxxe professionals and small enterprises.
Processed requirements documents for tax returns and refunds submissions.
Staff & Office Administration
Provided HR administration as part of routine office administration.
Trained, directed, motivated, and guided staff to complete tasks in meeting business objectives.
Work History
Lewis Tax Service Ÿ Greenville, XXXXXX
General Manager Oct 2011 Present
Liberty Tax Office Ÿ Greenville, XXXXXX
Certified Tax Preparer Oct 2011 Present
Inn of Rosslyn Ÿ Arlington, VA
Front Desk Personnel Nov 2014 Present
Education & Credentials
NORTHERN VIRGINIA COMMUNITY COLLEGE Ÿ Alexandria, VA (expected: Jun 2017)
A.A.S Degree in Business Finaxxxxxxe, GPA: 3.0
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