Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Operations ~ Staff Leadership ~ Customer Service ~ Education

Human Resources ~ Process Improvements ~ Budgeting ~ Trend Analysis

         Demonstrated strengths in operations management, program development, sales, financial administration, marketing, customer service, project coordination, and vendor relations.

         Able to effectively combine solid managerial expertise with interpersonal skills to exhibit proficiency in hiring, training, coaching, mentoring, team-building, and leadership.

         Highly skilled at connecting with people from diverse cultures and backgrounds.

         Adept at aligning staff and projects to maximize use of resources, boost productivity, control costs, and achieve performance goals.

         Maximize customer loyalty by establishing positive relationships based on credibility and integrity.

         Excel at interfacing with key stakeholders to mitigate risks and drive forward-moving efforts.

         Outstanding skills in workflow optimization and standardizing procedures and best practices to eliminate unproductive processes

Union Endicott Central School District, Endicott, NY, 2017 to Present

Substitute Teacher

         Deliver curriculum in several subject areas as prepared by regular teacher, consistently exhibiting excellent talents in classroom management.

         Build students confidence, establish reasonable and understandable expectations, and maintain attendance records and other pertinent student data.

Auchinachie Services, Binghamton, NY, 2015 to 2016

Sales, Operations and Installation Coordinator

         Spearheaded full-scope operations for HVAC and plumbing services company from sales and customer service to installation of new equipment.

         Directed, coordinated, and motivated six installers and three sales representatives to achieve outstanding levels of customer satisfaction.

         Employed strong talents in scheduling, cost containment, and materials coordination to optimize bottom-line financial performance.

         Identified and maintained sales leads to capitalize on new business opportunities.

Bell Supply Company, Wysox, PA, 2013 to 2014

District Sales and Operations Manager

         Governed complete spectrum of business operations across two stores providing parts and equipment for oil and gas industry.

         Controlled more than $2M per month in inventory including trend monitoring and flow reporting.

         Ensured constant compliance with DOT and OSHA regulations, and managed fleet of vehicles.

         Exhibited strong HR expertise to recruit, hire, train, coach, mentor, and lead high-performing staff.

         Functioned as primary point of contact for all sales activities and constantly fostered productive relationships with sources of new business to meet or exceed financial targets for revenue and profit.

         Rapidly propelled sales at Wysox location from $100K per month to nearly $400K monthly.

         Championed efforts to retain major customer by persuasively offering incentives and substantially increasing quality of customer service.

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Cameron, Surface Division, Laceyville, PA, 2012 to 2013

Field Service Technician

         Applied sharp technical acumen toward installing and servicing pressurized valve equipment such as reboilers, mist traps, separators, and towers.

         Methodically conducted PSV testing and repair in accordance with national board standards.

         Advised customers on repair and replacement options, determined required inventory for specific jobs, maintained meticulous records, and diligently ensured rigorous adherence to environmental, health, and safety rules and regulations.

Stone House Investment Management, LLC, Montrose, PA, 2006 to 2011

Operations / Business Manager

         Steered operations for financial services firm including strategic planning, management reporting, policy & procedure development, vendor relations, continuous improvement, and streamlining workflow.

         Helmed financial functions such as $32M annual budget oversight, payroll processing, and taxation.

         Captured considerable cost savings by scrutinizing and renegotiating contracts with vendors.

         Led HR functional areas spanning benefits administration, performance management, employee relations, regulatory compliance, and training new administrative personnel.

         Resourcefully introduced new CRM software and eliminated unnecessary materials and equipment to lower overall expenses by 20%.

         Assumed IT service and support activities to save significant labor expenses and eliminate need to source external IT vendor.

         Provided consultative guidance regarding marketing and development of natural gas division's website, successfully increasing sales pipeline by orchestrating informative seminars for land owners.

         Proficiently analyzed thousands of financial transactions in performing day trader functions.

Owego Appalachian Central School District, Owego, NY, 1999 to 2006

Program Coordinator 2003 to 2006

         Strategically planned, designed, evaluated, and administered programs to assist 200+ incarcerated youth and adults in pursuing GED.

         Secured additional $70K in annual grant funding for comprehensive program encompassing life skills, budgeting skills, job search methods, higher education, sexual awareness, hygiene, and smoking and drinking cessation.

         Delegated assignments to 30 supervisors and teachers, and proactively established linkages with 13 non-profit agencies to optimize successful outcomes for students.

         Elevated participants GED pass rate from 50% to 70% (surpassing state funding requirements), and consistently reduced recidivism rate each year.

Grade 8 Social Studies Teacher 1999 to 2003

         In dual role as head coach for boys basketball team, acquired funds for new equipment, uniforms, team sneakers, and basketball camp.

         Leveraged broad-based instructional approaches to motivate and empower students in achieving 95% pass rate in American History state exams, well above New York state expectations.

Prior background includes service with the US Army; honorably discharged.

BS, Education, SUNY Cortland, Cortland, NY

Certifications:

Fork Lift, OSHA/ASME Initial Rigging, Smith System Defensive Driving, DOT, PEC SafeLand